Join us as we inspire
creativity and bring joy to
millions of users worldwide.
Join us as we inspire
creativity and bring joy to
millions of users worldwide.
@2026 TikTok
Responsibilities
About the Team: TikTok Shop Governance and Experience: TikTok Shop Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We continuously improve user experience through optimizing policies, rules, products and systems. Business Planning: The Business Planning team partners with regional operations, global functions and middle platform teams in achieving GNE targets. We develop appropriate metrics systems to monitor overall performance, bring in data-based analytics for critical decision making and contribute strategic insights on best practices and innovations to tackle some of the toughest challenges. Planning and Analytics: The Planning and Analytics team sets business targets (incl. budgets), tracks performance and proactively identifies potential issues and risks through developing and iterating metrics systems. Meanwhile, the team also engages with cross functional teams in solving priority challenges by bringing in data-based insights. Responsibilities: - Refine label tree structure and develop and iterate SOPs for each label to improve machine learning in classifying customers' feedback intention; - Ensure alignment and a good understanding of issue definitions and label iteration across regional teams; - Improve Label precision and recall via improving labelling quality, SOP refinement, and clarifying edge cases to advance model training; - Proactively explore new risk signals from consumers' feedback, incl. broadening feedback sources, and new risks; - Proactively explore leveraging innovative solutions, e.g. multi-modal capability, AI tools to better classify customers' feedback intention or improve labelling efficiency.
Qualifications
Minimum Qualifications - Bachelor's degree or above, with experience in policy operations or model labeling; - Excellent written and verbal communication skills; ability to explain complex concepts to stakeholders; - Has rigorous logical reasoning and structured thinking skills, can independently initiate and deliver plans with quality; Have good data analytical skills; - Has quick learning capability, proactive and self-driven attitude, a sense of responsibility and teamwork spirits. Preferred Qualifications: - Candidates who have work experience in e-commerce, consulting or social media companies. - Candidates who have work experience in governance are preferred;
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
