Responsibilities
The SLA & Performance is responsible for monitoring and improving end-to-end operational network performance within the e-Commerce logistics environment (first-mile, hub/sorting, linehaul, last-mile delivery, and returns) - Design, develop, and implement operations performance improvement frameworks, methodologies, and processes across First Mile, Middle Mile, Last Mile, and SOC operations. - Identify opportunities to improve existing operational processes and establish standardized approaches to ensure consistency across all operational areas. - Develop and implement improvement initiatives based on operational needs, business priorities, and performance trends. - Analyze operational performance data to identify recurring issues, performance gaps, process inefficiencies, and bottlenecks. - Conduct structured root cause analysis to identify underlying drivers of operational issues and translate findings into actionable improvement strategies. - Prioritize improvement opportunities based on business impact, operational risks, and potential performance gains, and monitor the effectiveness of implemented solutions. - Design and develop performance scorecards to measure operational performance across relevant processes, teams, and operational areas. - Define KPIs and performance metrics that accurately reflect operational performance, and establish targets and benchmarks aligned with business objectives. - Lead cross-functional collaboration with Ground Operations teams to translate performance insights into actionable initiatives, and drive accountability on execution effectiveness - Act as a bridge between performance strategy and operational execution to ensure improvement initiatives deliver measurable and sustainable results.
Qualifications
Minimum Qualification(s) - Bachelor's degree in Industrial Engineering, Supply Chain Management, Logistics, Business Administration, or a related field. - Minimum 4 years of experience in Operations Excellence, Quality Assurance, Process Improvement, Logistics Operations, or a related function. - Strong analytical and problem-solving skills with experience in root cause analysis and CAPA methodologies. - Proficiency in data analysis and reporting tools (e.g., Excel, Power BI, Tableau, or similar). - Experience conducting operational audits, quality assessments, and process reviews. Preferred Qualification(s) - Strong stakeholder management and cross-functional collaboration skills. - Excellent communication, presentation, and project management abilities. - Familiarity with Lean, Six Sigma, Continuous Improvement, or Operational Excellence methodologies is an advantage. - Ability to work in a fast-paced, data-driven logistics or e-Commerce environment. - Willing to work from North Jakarta
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
