Responsibilities
About the Team The TikTok Shop US Operations team is responsible for building a scalable and data-driven fulfillment network to support the continued growth of TikTok Shop in the U.S. The team works closely with fulfillment centers (FCs), third-party logistics providers (3PLs), Product, and Supply Chain teams to monitor operational performance, identify risks, and continuously improve fulfillment quality and efficiency. As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests. Applications are reviewed on a rolling basis, so we encourage you to apply early. Responsibilities - Support the development and optimization of hourly-level monitoring systems for 3PL fulfillment operations, tracking operational progress and identifying potential risks and bottlenecks across FCs. - Analyze fulfillment quality metrics, including missing, damaged, and wrong orders, and assist with root cause analysis and improvement tracking. - Analyze historical operational data to identify capacity and performance risks and support readiness planning for peak seasons such as BFCM. - Assist in developing operational dashboards and proactive alert mechanisms across capacity, quality, backlog, and SLA performance. - Support data analysis and operational validation for new processes, SOPs, and system launches across the FC network. - Prepare daily and weekly operational reports, exception analyses, and data insights to support regional operations and business reviews. - Collaborate with Operations, 3PL partners, Product, and other cross-functional teams to translate data findings into actionable operational improvements.
Qualifications
Minimum Qualifications - Currently pursuing a Bachelor's degree in Data Science, Business Analytics, Statistics, Supply Chain, Industrial Engineering, Computer Science, or a related field. - Strong analytical and problem-solving skills with proficiency in SQL and/or Python. - Experience with data visualization or BI tools such as Tableau or Power BI. - Able to analyze complex datasets, identify trends and anomalies, and clearly communicate findings. - Strong communication skills and ability to work effectively with cross-functional teams. - Able to commit to an internship period of no less than 3 months. Preferred Qualifications - Previous internship or project experience in e-commerce, fulfillment, logistics, supply chain, or warehouse operations. - Familiarity with WMS systems and inbound, inventory, and outbound warehouse workflows. - Experience building dashboards, automated reports, or operational monitoring tools. - Interest in operational analytics, process improvement, and large-scale fulfillment networks - Able to work on-site for at least 5 full working days per week is preferred. By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy
Job Information
【For Pay Transparency】Compensation Description (Hourly) - Campus Intern
The hourly rate range for this position in the selected city is $22.5- $22.5.
Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
