Responsibilities
TikTok Shop's Supply Chain & Logistics' mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation. Responsibilities: - Formulate and promote Standard Operating Procedures (SOPs) for all distribution center phases (Inbound, Sorting, Outbound) to ensure consistent execution across all Service Centers (SCs) nationwide. - Conduct real-time monitoring of core KPIs—including sorting accuracy, lead-time fulfillment, and parcel damage rates—to identify anomalies and drive continuous improvement. - Perform regular on-site quality audits; generate improvement reports addressing non-compliant operations and track the implementation of corrective actions to ensure a closed-loop process. - Utilize data analysis to identify operational bottlenecks and develop actionable solutions for quality enhancement.
Qualifications
Minimum Qualifications: - 3+ years of experience in quality management within the logistics or warehousing industry. - Proficiency in quality control methodologies (e.g., PDCA, Six Sigma) with a keen eye for detail. - Strong cross-departmental communication skills with the ability to effectively influence operations teams to implement rectifications.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
