Responsibilities
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands. About the team Global E-commerce Search: Our team is responsible for the US eCommerce search product, including making search strategies and search front-end interaction design. We focus on increasing income and creating a good e-commerce ecosystem. Responsibilities - Grow the local moderation quality assurance team and oversee their day-to-day operation for Ecommerce business - Work with vendors to ensure quality targets are met by providing training programs and quality related refresher - Lead a multi-language moderation QA team and act as the main point of contact for quality assurance and content quality assessment tasks - Continuously evaluate outcomes, propose improvements for auditing procedures, and ensure a high level of productivity and quality - Develop and maintain QA programs complementary to the quality system, corporate objectives and policies - Report, analyse, and provide insights on our quality process - Provide reports and support the Moderation QA Manager - Responsible for localizing working processes and strategies, solving content concerns for local users with cross-functional teams such as content operations, product, engineering, legal and public relations
Qualifications
Minimum Qualifications: - Bachelor’s Degree or equivalent education/experience, advanced degree is preferred - 2+ years experience working on content quality, safety or policy in a major tech or media company - Recent and minimum 2+ years experience as Team Lead/Quality Manager/ Technical Lead - Great people management skills and currently managing large multicultural teams with diverse skills - Deep understanding of e-commerce compliance requirements and internet governance management - Demonstrate good judgment, training and management skill - Fluent in Thai is required as the role requires communication with the Thai market and fluency in English is also required as it is the working language.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
