Responsibilities
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Our Trainers are an essential part of making our Trust & Safety Operations teams successful. They develop and deliver online & classroom training to address changes to policies, induct new team members and help our teams gain new skills. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Content that Safety Ops Labelling Trainer interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. What will I be doing: - Deliver process/product/policy training in classroom and/or online environment in English language. - Help to develop and deliver training courses for different trainees/markets/products. - Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy. - Participate/lead policy briefings to ensure any changes are consistent and in line with cultural, socio, geographical and political conditions. - Work with labeling business team to achieve top performance, including group coaching, bottom performers identification and training.
Qualifications
Minimum Qualifications: - A fast learner who has ability to embrace a fast-paced working environment. - Be familiar with machine learning and content understanding. - Willing to travel abroad to a nearby country for a short period of up to 1 month. - Strong cultural communication and interpersonal skills. - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role Preferred Qualifications: - Bachelor’s degree or above, short video product user. - At least 1-year training experience in trust and safety or policy in a major tech or media company. - Proficient in English language.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
