Responsibilities
The TikTok Shop team's mission is to create a world class e-commerce experience that helps TikTok users find and discover amazing new products and goods. We're looking for a Content Design Manager to lead and build out the teams in Singapore and China to support the entire e-commerce experience for sellers, creators and consumers. The Content Design & Localization team makes the TikTok Shop product easy and delightful to use through clear and expressive UX writing. We sit in the US, Singapore, and China, and collaborate closely with stakeholders to launch and iterate product features that engage our viewers and content creators. We're looking for a user experience (UX) content design manager who can mentor, grow, and lead a team through UX, design thinking, well-defined content strategy, and advocacy for the discipline. The content design manager helps their team deliver high-visibility, high-impact projects across multiple product verticals. As a mentor and coach for your team, you'll recruit talented people, onboard new employees, find ways to help individuals develop their strengths, identify opportunities for them to grow within the company, and deliver regular performance feedback to encourage their team to grow. As a strategic collaborator, you'll actively build relationships with Product Management, Design, Marketing, Legal, Engineering, and Localization teams, and promote content design within TikTok Shops business. To improve cross-functional processes, you'll develop efficient processes, templates, and resources to help the team work smarter, faster, and more effectively. In this role, you will: · Recruit and onboard new team members · Define efficient, practical solutions and processes for large-scale problems · Identify opportunities and share feedback on development, improvement, and growth for direct reports · Drive completion of high-quality content in a fast-paced, dynamic work environment · Guide direct reports in developing effective content strategies · Facilitate projects, align on priorities, allocate resources, drive consensus, and smoothen collaboration with stakeholders across time zones · Ensure UI text meets content standards, and be a champion for best practices · Align with global teams to drive a cohesive product narrative · Establish and maintain a positive team culture, encourage collaboration, and develop skills · Provide actionable feedback for your team to drive consistency and improve content quality
Qualifications
Minimum Qualifications: · 5 years experience in content design, UX writing, content strategy, copywriting, UX, or equivalent fields · 1 year experience in managing, mentoring, coaching, and developing a team · Excellent written and verbal communication skills · Writing portfolio including, but not limited to: user interface copy, microcopy, user education, direct or transactional emails, style guides, and product launch content · Experience collaborating with Product Management, Design, Legal, Engineering, and Localization teams · Self-starter who can manage multiple projects in a fast-paced environment and stay focused when faced with changing requirements · Experience using Figma and Jira Preferred Qualifications: · Experience working on a global product with international partners in different time zones · Strong interest in social app products, user and influencer behavior, and associated trends
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
