Join us as we inspire
creativity and bring joy to
millions of users worldwide.
Join us as we inspire
creativity and bring joy to
millions of users worldwide.
@2025 TikTok
Responsibilities
Team Introduction: PTE-User Service and Experience team responsible for formulating service strategy for TCN, creator and users, including service SOP, scale operation manual, training materials, penalty experience improvement, etc., to ensure that the agent team can execute and achieve the target. And also the operation of customer service tools, human resource allocation and cost optimization, to create more value through less cost. * Conduct comprehensive analysis on the tripartite relationship among international live streaming platforms, broadcasters, and guilds. * Develop and implement policies for broadcasters to join or leave guilds, including drafting relevant agreements. * Enhance satisfaction with platform regulations, ensuring a positive and sustainable ecosystem for broadcasters. * Identify and address business challenges from a holistic perspective involving platforms, broadcasters, and guilds. * Design effective governance rules for the tripartite relationship, facilitating the success of business projects. * Develop and monitor key performance indicators, such as broadcaster attrition rates and reasons for leaving. * Measure and evaluate guild service capabilities towards broadcasters, using collected performance data. * Assess the impact of governance rules on the ecosystem and motivate guilds to improve service quality.
Qualifications
Minimum Qualifications: * Bachelor’s degree or higher with at least 3 years of relevant professional experience. * Experience in live streaming, content creation, community management, or the broader entertainment sector is highly desirable. * Familiarity with live streaming ecosystem and guild operations is an added advantage; candidates with a strong interest in these areas are also encouraged to apply. * Proven skills in problem-solving, strategic planning, and implementing solutions that positively influence business outcomes. * Ability to proactively gather information, develop strategies, and evaluate the effectiveness of these strategies. * Strong communication and information processing skills, combined with robust coordination abilities to drive strategy execution. Preferred Qualifications: * Strong logical thinking, deep understanding of the Live industry, and results-oriented approach. * Ability to work independently and deliver results.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
