Responsibilities
Team Intro USDS Resiliency Operations Center is responsible for Incident Management, Crisis Management, Business Continuity, Disaster Recovery alignment, and proactive Readiness and Preparedness programming for US Operations for Tiktok. This position requires the ability to work well under pressure, act quickly, bring the right people to the table, and understand processes to analyze situations accurately. The US Security and Privacy Operations - Data Protection Incident Responder will report to the USDS Resiliency Operations Center Lead. This position is responsible for managing incidents that are escalated from business units to investigate, coordinate cross-functional triage and mitigation activities, remediation coordination and tracking, reporting and communication, and escalate to the Enterprise Incident Response Lead if the incident reaches a crisis threshold. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Responsibilities - Ensure incident response processes are executed to support incident remediation activities, communications, and connection to crisis management if necessary - Communicate incident response concepts and protocols in a digestible manner to non-technical audiences - Supports tracking/maintenance/advancement/executiton of USDS Incident Response projects -Participation in incident response activities and escalation to crisis as needed - Know incident response plans and procedures, including identification, remediation, containment, and eradication procedures - Know Crisis Management Plans and procedures, thresholds, and execute activation procedures - Synthesize technical details of critical incidents to executive management and provide immediate containment and eradication recommendations
Qualifications
Minimum Qualifications - Bachelors’ Degree or industry equivalent work experience in CyberSecurity, emergency management, or crisis management with a focus on security analytics and incident response - 3+ years experience in incident management operations, crisis management planning, and/or exercises - Experience with identifying and responding to threats and threat actors - Excellent communication (verbal and written)& collaboration skills, and ability to influence without authority - Demonstrated teamwork and collaboration skills, in particular in leading or contributing to global and multi-functional teams - Demonstrated time management, problem-solving, effort prioritization, and interpersonal skills Preferred Qualifications: - Experience in emergency operations, planning, and/or exercises, including program design and implementation - Strong project management skills and thought leadership - Coordinating high-profile, complex incident situations - Social media, entertainment, startup, and/or tech industry
Job Information
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Acknowledgment of Country
In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
