Responsibilities
About the team The T&S Evaluation and Investigation team, working closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function. Responsibilities - Evaluate search user experience from the user’s perspective, and identify opportunities to improve for product features and strategies, collaborating with PM and RD teams and driving improvements of the key product metrics; - Conduct rigorous evaluations to assess the impact and effectiveness of newly implemented features, ensuring they meet both business and user expectations; - Support the execution of local user research, gather and analyze search user feedback data, and provide real user insights for product decision-making; - Monitor and analyze core metrics to detect experience fluctuations and issues in a timely manner, ensuring stable online user experience; - Acting as a bridge between the PM & RD teams and the operational team, ensuring the project meets all milestones with good quality and efficiency through generating evaluation standards, training, designing SOPs, project management and other initiatives. - Design and implement proactive operational plans for special scenarios or major events, coordinating internal and external resources to ensure efficient implementation and achievement of business goals. - Manage and adapt to ad-hoc projects and urgent business requests efficiently, demonstrating flexibility and proactive problem-solving.
Qualifications
Minimum Qualifications - Bachelor's degree or above, with product ops, data analysis, user research related experience - In-depth understanding of search engines and TikTok or similar social media platforms. Sensitive to user behavior, content experience; - Good understanding of user needs and pain points, able to identify experience issues from the user’s perspective; familiar with user research methods and capable of translating feedback into actionable product improvements; - Strong analytical skills with a proven track record of using data to influence decision-making and drive improvements, with experience in metric monitoring and root cause analysis considered a plus; - Proficient in both Chinese and English for daily work to support communication with Chinese and English stakeholders Preferred Qualifications - Experience in AI/LLM-driven product optimization is preferred, or a background in search, e-commerce, content, or local services platforms is a plus; - Excellent cross-functional communication and project execution skills, with a strong sense of ownership and ability to drive problem-solving and continuous optimization; - Solid project management skills, able to coordinate resources effectively, drive complex projects forward with clear timelines, and manage risks proactively. - Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
