Responsibilities
About Trust & Safety Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. About The Team The AI Data Service and Operations (ADSO) team is responsible for AI Data Service and Operations team under Trust & Safety, mainly providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security. The Efficiency Process and Services (EPS) Team acts as a program manager, which will take on different responsibilities and functions under different stages and structures of the team. From the perspective of efficiency improvement and process optimization, we hope to help you solve some problems or push some things together through but not limited to the following scenarios. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Responsibilities - Work closely with AI data service business teams, providing full-cycle plans and solutions for their quality, efficiency, training and operation process according to their development phase and strategy. Continue to improve process and management efficiency. - Responsible for the full life cycle management of key projects/products within the AI data service team, ensuring on-time delivery with high quality. Able to analyze and improve the delivery and efficiency process through quantitative and qualitative analysis. - Understand the front-line team of AI data service deeply, proactively dig out the pain points of front-line roles and team management, improve and align the front-line management process from an overall perspective, and solve delivery problems. - Continuously discover and analyze the optimization points in teams, businesses, and projects from the perspective of users, coordinate upstream and downstream resources, formulate complete plans, and promote efficient implementation and high-quality operation of solutions.
Qualifications
Minimum Qualifications - Completion of Bachelor's degree or above. - 2 years of experience in end-to-end product life cycle or project management in Internet or Tech companies. - Experience in managing large scale process improvement. - Data analysis experience and able to use data to make business decisions. - Goal-oriented, with a deep sense of project ownership, user-centric thinking, and a focus on process and management optimization. - Good communication skills and proficiency in English and Mandarin (to work with external Mandarin speaking stakeholders). - Excellence stakeholder management experience with experience in working with regional/global teams. Preferred Qualifications - Familiar with office software such as Excel, Word, etc. - Familiar with data analytics tools such as SQL, PowerBI, Tableau, etc. - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
Acknowledgment of Country
In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
