Responsibilities
About Trust & Safety Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. About the team The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security. As a Product Manager (Platform Operations), you will support the ADSO team with the construction of platform tool maintenance. You will improve operational efficiency and user experience within the ADSO team while achieving product operation metrics improvement by platform building/improvement, platform service optimization and other effective methods. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Responsibilities 1. Responsible for the improvement of the operations process/mechanism of the ADSO platform 2. Responsible for monitoring business data, doing user research, collecting user feedback, output product optimization suggestions, establishing standardized demand research and feedback mechanisms, to continuously promote business and platform optimization and iteration 3. Responsible for the daily operation and technical support of the AI data platform, especially providing technical support services for global users using the relevant platform 4. Responsible for proactively collaborating with cross-functional departments for project evaluation, resource coordination and subsequent work
Qualifications
Minimum Qualifications - Bachelor's degree or above - At least 1 years of experience in Product Management - Proven experience in managing projects independently, solving emerging problems, and understanding the product's business needs - Possess a good sense of project ownership and user thinking. Operate and execute in a responsible, proactive, and efficient manner. - Proven experience in working with regional/global stakeholders along with good communication and coordination skills to establish healthy cooperative relations with upstream and downstream collaborators. - Excellent proficiency in both written and spoken English & Mandarin to work with external mandarin speaking stakeholders and exceptional communication & collaboration skills; Preferred Qualifications - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role. - Product management experience in platform product or platform operation - Strong product sense
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Acknowledgment of Country
In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
