Responsibilities
The Vendor Manager role is part of the Global Monetization Integrity Team. This highly visible and influential role will collaborate extensively with leadership, business stakeholders, internal operations and cross functional teams. You will demonstrate strong executive presence in representing the organization and effortlessly navigate from strategic to tactical issues mindset. The team members play a high visibility and influential role and collaborate extensively with leadership, business stakeholders, internal operations and cross functional teams. Our team demonstrates strong executive presence in representing the organization and effortlessly navigate from strategic to tactical issues. The team is responsible for managing sites performance, proactively detecting potential risks and taking solid actions to ensure and maintain good performances. Key responsibilities - Manage and own Vendor sites performance, drive results through strong internal and external collaboration to improve overall quality and efficiency of the program. - Proactively detect potential risks and take proactive corrective actions to ensure and maintain excellent performance - Deep dive into sites' performance analysis, contribute insights, set up realistic and stretching goal and KPI metrics, keep tracking and driving efficient actions - Seek for improvement opportunities as process expert to help to improve operation management efficiency - Investigate and track emerging opportunities in the TikTok Ads ecosystem and synthesizes analysis to deliver compelling recommendations to leadership team - Own and drive key initiatives/programs within Global Vendor Operations team. - Review Vendor data, identify process improvement opportunities and drive improvement of Vendor performance. - Play a key role in identifying opportunities to transition workflows to most appropriate location. - Timely and effective work with stakeholders such as policy team, product & system teams, to help launch new workflows
Qualifications
Minimum Qualifications: - Bachelor's degree or above - 5 years of experience in outsourcing/offshoring including Operations management & Vendor Management with demonstrated success in vendor performance management and driving improvement - Ability to analyze data, identify insights and implement action plans - Ability to think strategically and utilize strong creative problem solving skills - Fluent in Japanese and English Preferred Qualifications: - Experience in outsourcing/offshoring including Operations management, vendor management, vendor transitions, new site launches - Proven track record in efficiently scaling vendor teams - A keen eye for process improvement and operational transformation - Ability to influence cross-functional, senior leaders and drive change - Executive level verbal and written communication as well as strong data visualization and presentation skills
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
