Responsibilities
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users. Join us as we drive the future of e-commerce here at TikTok. Responsibilities: - Strategy｜Full ownership of incubating hundreds of SMB sellers in the Japan market. This includes identifying high-potential sellers for the business, formulating and implementing their growth strategies. - Seller Communication｜Ownership for channel management and seller communication via calling, instant messaging, seller community and other approaches to conduct mass account management activities such as troubleshooting, escalation, and seller education to resolve seller issues. - Mass Incubation｜Collaborate with small and medium-sized sellers to optimize and improve their TikTok e-commerce performance, drive engagement of campaigns and other incubation activities. Identify programmatic and scalable methods to achieve this on a large scale. Identify opportunities to improve the business through scalable solutions and manage the rollout of these solutions. - Product and process improvement｜Analysis and Conduct deep dives to understand seller segments and the root causes of issues that affect their business performance to identify opportunities and inform inputs into product development and process improvement.
Qualifications
Minimum Qualifications: - Bachelor degree or above, 3+ years of work experience in mass account management or mass incubation, experience of managing hundreds of sellers is required. - Proficient in both English and Japanese, strong knowledge of Japan ecommerce landscape, consumer demands, digital evolution and mobile transformation. - Result-oriented and hands-on. - Good at cross-team collaboration and moving things forward, ability to drive successful projects with a wide range of people. - Fast learner and self-starter, highly entrepreneurial, ability to thrive in an ambiguous environment, embrace changes and persevere in face of challenges. Preferred Qualifications: - Experience in commerce platforms, leading consulting or Internet companies - Self-starter with strong communication skills - Ability to thrive in ambiguity and adjust quickly to change - Good data sense, ability to deal with complex business analysis and intelligence in defining opportunities is a plus.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
