Responsibilities
As a Endpoint Specialist at Tiktok USDS, you will play a crucial role in primarily administering and maintaining our physical and virtual workstations. You will work closely with the IT Support Service department to ensure the smooth deployment and management of Windows and Mac laptops across the organization. In addition, you will work closely with lines of business to understand their requirements, design tailored virtual desktop infrastructure (VDI) solutions, and provide expert-level support to ensure optimal system performance and security. As an Endpoint Security Specialist, the candidate will be part of the Security Technology Operations & Information Technology (STOP IT) team responsible for configuring, maintaining, and operating our end-user devices that provide our workforce with secure access to the communication and collaboration platforms, applications, and data they require to be successful. You will be supporting technical issues using existing knowledge, researching, and troubleshooting, resolving incidents and managing requests in-person and remotely, maintaining inventory and updating records ensuring the accuracy of assets, and with our digital asset compliance program. You will play an important role in process improvement, automation, self-service, discovery/documentation of problem-solving and troubleshooting steps, and updating user guides and knowledge articles. Key Responsibilities: 1. Security and Compliance: - Implement security best practices and policies for workstations. - Ensure compliance with industry standards and regulations. - Deploy patches to operating systems and applications - Implement and enforce security protocols and policies for endpoint devices to safeguard corporate data and infrastructure. - Stay up-to-date with endpoint security trends and technologies, proactively addressing potential vulnerabilities. 2. VDI Design and Implementation: - Collaborate with clients to assess their VDI needs and design customized solutions. - Implement and configure VMware Horizon View and related components to deploy VDI environments. - Ensure high availability, scalability, and performance of VDI systems. 3. Infrastructure Optimization: - Monitor VDI infrastructure for performance bottlenecks and implement optimizations. - Troubleshoot and resolve complex issues related to virtualization and VDI environments. - Conduct capacity planning to meet current and future demand. 4. Documentation and Training: - Maintain detailed documentation of workstation configurations and procedures. - Provide training and knowledge transfer to team members and clients. 5. Technical Expertise:s. - Knowledge of App Volumes, Dynamic Environment Manager, Horizon TrueSSO, and Unified Access Gateways will be key. 6. Client Interaction: - Build strong client relationships by providing excellent technical support and guidance. - Collaborate with clients to understand their evolving IT needs and propose solutions accordingly. 7. Endpoint Support: - Configure and provision a wide range of endpoints, including computers, mobile devices, and IoT devices. - Ensure endpoints are set up in accordance with company standards and user needs. - Collaborate with the IT Support Team to provide technical support to end-users for endpoint-related problems, ensuring a quick resolution.
Qualifications
Minimum Qualifications: - 5+ years of experience working with Horizon virtual desktops - Working level understanding of end user device management technologies ( i.e. Workspace One, Apple Business Manager, ) - Strong knowledge of VMware Horizon View, vSphere, VMware Cloud on AWS and Advanced Experience in Windows Desktop Operating Systems - Knowledge of AWS, specifically EC2, VPC, ELB, R53, RDS, IAM, and other infrastructure services - such as strong knowledge of endpoint security best practices and compliance standards. - Solid knowledge of automated provisioning of end user devices along with excellent troubleshooting skills and the ability to resolve endpoint-related issues. - Excellent problem-solving skills and the ability to work well under pressure with strong communication and interpersonal skills for client interactions. - Knowledge of storage technologies (e.g., SAN, NAS) and networking concepts Preferred Qualifications: - Proficiency in scripting languages (e.g., PowerShell) for automation. - Familiarity with cloud-based VDI solutions is a plus. - VMware certifications, such as VCP-DTM or VCAP-DTM, are highly desirable. - Strong knowledge of the internals of the operating systems Windows, macOS, iOS, Android. - Good understanding of unified endpoint management related concepts Apple Business Manager, Android for Work, Intune, etc.
Job Information
【For Pay Transparency】 Compensation Description (Annually) - Washington, DC
The base salary range for this position in the selected city is 106920 - 165 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
