Responsibilities
Team Introduction The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands. In this role, you will: 1. Work closely with cross-functional leads to deeply understand the needs of E-commerce consumers, merchants, and influencers in the UK market and other global markets; 2. Collaborate with stakeholders to identify the key research questions that will help shape the E-commerce product strategy in different markets; 3. Identify and create the best research methods based on the question, timeline, and resourcing; 4. Design and implement research, synthesize findings into practical and impactful insights to help stakeholders make decisions; 5. Measure and track how product changes affect user behaviors and attitudes over time across different markets, reveal the key reasons with solid data rationale; 6. Initiate foundational research and gather insights from relevant industries to help stakeholders explore the possible solutions to challenging long-term product questions.
Qualifications
Minimum Qualifications 1. Minimum 5 years of experience in UX research, preferably in the E-commerce/tech industry. 2. Bachelor's degree or above in Psychology, Statistics, Sociology, Marketing Research, Economics, International Trade, or other related fields. 3. Experience using both qualitative and quantitative research methods, such as: usability studies (remote/in lab), focus groups, interviews, concept tests, diary studies, surveys, data analysis, A/B testing, etc. Be able to conduct interviews/design questionnaires in the UK. Preferred Qualifications 1. Ability to work independently with limited supervision and take initiative to solve problems and learn new things. 2. Ability to manage multiple projects at the same time in a fast paced environment. 3. Great written and spoken communication skills to influence product partners and major company decisions. 4. Ability to analyze large sample data with statistic tools, such as SQL, Python, R, SPSS.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
