Responsibilities

Team Introduction PIPO Luxembourg is a dynamic, forward-thinking organisation at the forefront of the payments industry. We are looking for an experienced and hands-on Outsourcing Manager to join our fast-growing, regulated FinTech entity in Luxembourg. As the dedicated point of contact for outsourcing matters, you will play a key role in ensuring that our outsourcing arrangements meet the highest standards of regulatory compliance, operational efficiency, and strategic alignment. This role requires a highly skilled professional with a deep understanding of, and experience implementing, Luxembourg's regulatory outsourcing requirements, including CSSF Circular 22/806 and EBA outsourcing guidelines. You will drive the implementation, monitoring, and governance of the outsourcing framework, ensuring seamless collaboration with third-party service providers and intra group entities. Responsibilities - Develop, implement, and maintain a robust outsourcing framework in line with CSSF and EBA outsourcing guidelines, ensuring compliance with all regulatory requirements. - Regularly review and update outsourcing policies, procedures, and registers to reflect changes in regulations, business needs, and risk profiles. - Conduct due diligence on prospective outsourcing partners, including assessing their technical, operational, and risk management capabilities. - Manage and oversee relationships with third-party and intra group service providers, ensuring adherence to SLAs, KPIs, and regulatory expectations. - Maintain and monitor the outsourcing register, ensuring it is always accurate, comprehensive, and up to date. - Serve as the primary point of contact for outsourcing-related regulatory matters, including audits and inspections by the CSSF. - Prepare and deliver outsourcing-related reports to the CEO, board, and regulators, highlighting risks, performance, and compliance levels. - Ensure all contractual agreements with outsourcing providers meet CSSF requirements, including clear definitions of responsibilities and exit strategies. - Identify, assess, and mitigate outsourcing risks, ensuring alignment with the entity’s overall risk appetite and framework. - Ensure all outsourcing arrangements undergo regular risk assessments and performance reviews, addressing gaps or deficiencies promptly. - Escalate material risks or issues related to outsourcing to senior management and ensure timely remediation. - Work closely with compliance, legal, and risk teams to ensure outsourcing arrangements are integrated into the entity’s broader governance and operational frameworks. - Collaborate with internal stakeholders and outsourcing providers to implement changes or enhancements as part of a culture of continuous improvement. - Support internal teams in understanding outsourcing requirements and fostering a compliance-driven approach to vendor management. - Ensure all outsourcing arrangements are aligned with the entity’s business continuity and operational resilience plans, including conducting regular testing. - Develop and maintain contingency plans and exit strategies for critical outsourcing relationships.

Qualifications

Minimum Qualifications - At least 5+ years of experience in outsourcing and vendor management within a regulated financial services environment, preferably in payments, FinTech, or banking. - Strong knowledge of CSSF Circular 22/806, EBA outsourcing guidelines, and other relevant Luxembourg regulatory frameworks. - Proven ability to design, implement, and manage outsourcing frameworks in a hands-on, high-performing environment. - Deep understanding of regulatory outsourcing requirements, including contractual obligations, due diligence, and risk management. - Strong project management skills, with the ability to manage multiple priorities and deliverables simultaneously. - Exceptional communication skills, both verbal and written, with the ability to engage effectively with internal and external stakeholders at all levels. Preferred Qualifications - Analytical mindset with the ability to assess risks and performance metrics and propose actionable solutions. - Familiarity with operational resilience, business continuity planning, and incident management. - High degree of integrity, accountability, and ownership of outsourcing responsibilities. - Ability to work independently and take initiative in a fast-paced environment.

Job Information