Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. Team Introduction The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. We are looking for talented individuals to join us for an internship in 2025. Internships at TikTok aim to offer students industry exposure and hands-on experience. Turn your ambitions into reality as your inspiration brings infinite opportunities at TikTok. Internships at TikTok aim to provide students with hands-on experience in developing fundamental skills and exploring potential career paths. A vibrant blend of social events and enriching development workshops will be available for you to explore. Here, you will utilize your knowledge in real-world scenarios while laying a strong foundation for personal and professional growth. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early. Responsibilities: This internship provides students the opportunity to: - Assist in the day-to-day management of seller communications, including handling inbound and outbound messaging between the platform and sellers. - Manage the dissemination of critical notifications to sellers, such as policy updates, platform feature enrollment, and upcoming campaign deadlines, ensuring all communications are clear, accurate, and timely. - Serve as the point of contact for sellers, promptly addressing inquiries related to account issues, brand authorizations, product listings, shop violations, logistics, and policy compliance. Maintain a high level of professionalism in all communications. - Coordinate with cross-functional teams (customer service, marketing, logistics, technical support) to investigate and resolve seller issues quickly and efficiently, minimizing disruption to the seller’s business operations and ensuring a positive seller experience. - Proactively identify recurring issues faced by sellers and propose long-term solutions or process improvements, collaborating with internal teams to implement those changes where necessary. - Assist in managing the shop participation of platform-level marketing campaigns and projects with sellers and vendors, including seasonal sales events, promotional initiatives, creator cooperations, and product showcases. Ensure all necessary steps are followed for successful campaign participation. - Manage sampling processes by coordinating with sellers to deliver product samples to creators or other agency partners, ensuring timely and accurate execution. Support backend platform set ups.

Qualifications

Minimum Qualifications: - Currently pursuing a BS/MS degree - Must be able to work in the Seattle office - Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment - Strong communication and interpersonal skills with the ability to build lasting client relationships. - Ability to work in a fast-paced environment and manage multiple seller accounts simultaneously. - Excellent problem-solving skills and attention to detail. Preferred Qualifications: - Familiar with TikTok and other content platforms; experience in content-based eCommerce (brand and/or platform-side) is highly preferred. - Prior experience in e-commerce operations, client management, or a related field. - Knowledge of digital marketing, online sales strategies, or e-commerce logistics. - Passion for TikTok and eCommerce, eager to exceed challenging goals while building something truly unique to the market. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information