Responsibilities
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small. We're looking for a skilled people manager to lead the SMB Account Management Sales Team in AUNZ. This role will build, scale, and oversee our SMB Account Management team in AUNZ, which is responsible for growing high-value SMB advertisers through expert product adoption and engagement. You will develop and empower your high-performing sales team to understand advertiser needs, identify solutions, and deliver innovation to scale customer ROI across SMB. The team lead will partner closely with cross-functional teams, including product, operations, marketing, and more, to optimize and scale programs. Responsibilities - Drive revenue for TikTok by acquiring and onboarding a variety of direct clients and agencies. - Drive strategies within the team related to product adoption and educating clients and agencies in a scalable fashion. - Ensure that our clients receive the highest level of sales and operational customer service experience. - Establish a structure that empowers ongoing, sustainable growth. - Partner cross-functionally to identify new strategic scalable opportunities for the High Value Acquisition sales team; develop and manage complex SMB sales & service projects from problem definition to final execution; optimize the process to ensure timely and effective delivery. - Manage, mentor, and develop a high-performing acquisition sales team.
Qualifications
Minimum Qualifications - 5+ years experience in online acquisition marketing, sales, and product solutions for small businesses, and 3+ years of direct people management experience. - Experience working with small businesses and developing strategies to scale services and support. - Data-driven, capable of in-depth data interpretation. - Leadership experience engaging and influencing at an executive level with cross-functional groups. - Proven track record of building, developing, and leading high-performance acquisition teams. - Excellent communicator and comfortable managing multiple tasks. - Proven track record of reaching and exceeding sales goals. Preferred Qualifications - Expert knowledge of social media, mobile apps, and digital and mobile marketing. - Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying. - Experience leading acquisition sales or account management teams within the SMB space. - Passion for TikTok marketing, and up for the challenge of building something from the bottom up.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Acknowledgment of Country
In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
