Responsibilities
About the Team The success of TikTok's data business model hinges on the supply of a large volume of high quality labeled data that will grow exponentially as our business scales up. However, the current cost of data labeling is excessively high. The Data Solutions team is built to understand data strategically at scale for all Global Business Solution (GBS) business needs. Data Solutions Team uses quantitative and qualitative data to guide and uncover insights, turning our findings into real products to power exponential growth. Data Solutions Team responsibility includes infrastructure construction, recognition capabilities management, global labeling delivery management. About the Role User Segment Analyst acts as a critical bridge between project stakeholders and crowdsourced contributors. This role involves closely partnering with Business Partners and Project Managers to deeply understand the labeling needs and quality standards for each business unit. The analyst will be responsible for evaluating new and ongoing project suitability, identifying potential execution risks or bottlenecks, and proposing creative, data-driven solutions to maximize output and utilization rates. User Segment Analyst will also own the end-to-end lifecycle of crowdsourcer management including targeted recruitment marketing strategies, structured onboarding, task assignment, and performance tracking to ensure timely and high-quality project delivery. Responsibilities 1. Recruitment Strategies - Develop and implement marketing strategies to recruit talented crowdsourcers to ensure a diverse pool of candidates; 2. Onboarding - Lead the onboarding process for new crowdsourcers, ensuring they understand project expectations, workflows, and tools; 3. Delivery - Source, manage and track the delivery of labelling tasks, ensuring crowdsourcers meet project deadlines and quality standards; 4. Crowdsourcer support - Offer ongoing support to crowdsourcers, addressing any questions, concerns, or technical issues; 5. Performance improvement - Track the performance of crowdsourcers and collaborate with project managers to improve task specifications and optimize workflows.
Qualifications
Minimum Qualifications 1. 1–3 years of experience in mass hiring, or talent attraction strategies, with a focus on marketing roles to targeted talent pools (ie: crowdsourcers); 2. Strong analytical skills, aptitude to independently learn new technologies; 3. Fluent in English (written and verbal). Preferred Qualifications 1. Excellent problem-solving, task prioritization, follow-up, and eager learner; 2. Project coordination/ project support experience and cross-department communication skills; 3. Ability to use basic SQL and scripting languages (Python, R) are preferred; 4. Good information analysis, data deep dive and interpretation capability.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
