Responsibilities
The Technical Infrastructure team, based in Singapore, supports many of the organization's products and core business lines, serving hundreds of millions of users every day. We actively embrace open source and innovative software/hardware architecture, building a series of infrastructures to ensure the best R&D practices and enable the overall development of the company. What you will be doing: 1. Design and develop cloud-based solutions. 2. Provide support for in-house built platforms such as RDS, Redis, HDFS, Yarn etc. 3. Troubleshoot and resolve major incidents, known issues, feature requests, or enhancements related to the development tools for the SG engineering group. 4. Collaborate with local or regional support teams and project managers/developers to ensure timely resolution. 5. Drive global support metrics by monitoring and improving local support metrics, including SLA (Service Level Agreement) and Csat (Customer Satisfaction). Collaborate with other internal teams like NOC (Network Operations Center) and SREs (Site Reliability Engineers) to align support metrics with global objectives. 6. Lead technical support assignments such as user training and internal knowledge transfer sessions to ensure both users and team members have a strong understanding of the supported platforms.
Qualifications
Minimum Qualifications: - Bachelor's degree in a relevant field or equivalent experience. - Experience in relevant troubleshooting or support experience, familiar with SLA, handling tickets, monitoring, processes, and metrics. - Strong technical troubleshooting in Kubernetes and problem-solving skills. - Familiarity with in-house built platforms like RDS, Redis, HDFS, Yarn etc. - Proven ability to write scripts and automation (using Python/Java/Golang). - Understanding of the complete deployment life cycle from design, build, test, and deployment. Preferred Qualifications: - Experience in cloud or storage products such as Azure, AliCloud, AWS. - Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. - Ability to work collaboratively in a fast-paced environment, providing exceptional customer service and meeting support metrics.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
