Responsibilities
About Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. About the team We are looking for passionate and talented people to join the Search and Account Safety Operations team and support in our mission to inspire creativity and bring joy. You will have the opportunity to contribute to the development of cutting-edge products. As a Project Manager, you will be responsible for managing the end-to-end operational development of Search and Account Safety operations workflows and programs to drive operational efficiency and quality. In ensuring the goals of the project are achieved, you need to continuously optimize project processes, improve the efficiency of project implementation through analysis of business conditions, and regularly communicate with cross-functional and regional teams. Responsibilities Develop and oversee the end-to-end processes and operations for Search and Account Safety projects, ensuring efficiency and quality standards are met through meticulous preparation and ongoing monitoring of key project metrics. Utilize various business platforms and tools proficiently to monitor and analyze project progress effectively, ensuring successful project delivery through proactive identification of potential issues and areas for improvement. Lead the analysis of project data to derive valuable insights, enabling data-driven decisions and facilitating strategic initiatives for enhancement. Regularly prepare and disseminate project updates to stakeholders, highlighting essential milestones and tasks to enhance the overall project experience within the business domain. Collaborate closely with cross-functional teams to define and implement a comprehensive moderation strategy aligned with the company's values, policies, and industry best practices, actively driving project progress. Define clear success standards and metrics for moderation operations, encompassing metrics definition, target setting, and ongoing monitoring to ensure alignment with organizational goals. Conduct comprehensive analyses of existing moderation processes, tools, and policies to pinpoint areas for improvement in quality, efficiency, and effectiveness, laying the groundwork for strategic enhancements. Lead transformative initiatives aimed at optimizing moderation practices, including process redesign, technology implementation, and automation strategies, driving continuous improvement and innovation within the moderation framework.
Qualifications
Minimum Qualifications Bachelor's degree in a related field; advanced degree preferred. 2+ years of experience in Search or Account content moderation operations or quality operations, with a proven track record of designing and implementing quality strategies and initiatives. Strong understanding of moderation processes, tools, and policies, with the ability to conduct detailed analysis and identify improvement areas. Excellent data analysis and project management skills, with the ability to lead cross-functional teams and drive strategic initiatives from inception to execution. Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization. Experience in process redesign, technology implementation, and automation strategies is highly desirable. Preferred Qualifications Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $73466 - $168888 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
