Responsibilities
About the team Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. The Search and Account Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and account domains, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide. Responsibilities: - Develop and implement quality control processes to ensure adherence to established guidelines and standards. - Monitor the quality of content review for complex and high-quality content and ensure credible quality result output. - Identify opportunities for process improvement that will enhance the review of complex content. - Provide feedback to team members about quality performance outcomes, analysis, and interpretation of data. - Develop and implement training for team members to enhance the quality of their work output. - Work closely with cross-functional teams to establish quality improvement goals, targets, and priorities. - Create and execute projects aimed at enhancing the priority and quality of content review. - Communicate outlined expectations and provide regular progress updates to stakeholders and senior management. - Participate in other ad-hoc projects as assigned by the team lead.
Qualifications
Minimum Qualifications: - Bachelor's degree and 2+ years of relevant work experience - Fluent in English and Korean - Proven experience in quality control and continuous improvement in high-quality and complex content review. - Excellent content analytical skills and attention to detail. - Excellent communication and interpersonal skills. Preferred Qualifications: - Experience in developing and implementing training programs. - Experience working with content review tools and processes. - Proficient in Microsoft Office Suite and other relevant software. - Ability to work in a fast-paced and constantly evolving environment.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Equal Opportunity at TikTok
TikTok is dedicated to fostering an inclusive and diverse workplace that values and respects individuals with disabilities. Our commitment is to create equal opportunities and provide a supportive environment for all employees.
