Responsibilities
TnS Introduction: Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Team Introduction: The Global E- commerce Team is responsible for capturing and identifying user's e-commerce intention and operating the whole process to promote GMV. Some of the projects you will be part of: E Commerce recommendation, EC labelling, EC evaluation and EC events. Our mission is to build and strengthen user awareness that they can shop on TikTok; Also to enhance the usage frequency of the search function and stimulate users' e commerce search needs. While improving user's search experience, accelerate the e-commerce business to grow. Data Security Statement This role requires working with and supporting systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Job Responsibilities - Responsible for the daily operation and support of Global E-commerce in search and recommendation scenarios - Responsible for Data Analysis and Kanban construction, including indicator system construction, indicator anomaly monitoring, data lake visualisation, data reporting, etc., to meet relevant business demands for data; - Through the problems of Data Discovery business and platform tools, propose improvement strategies, and promote the implementation to provide decision support for the business; - Deeply understand the business logic and process, responsible for mining user pain points and corresponding needs through Data Analysis, responsible for Target User research, user feedback collection, and output product optimisation suggestions. Establish a standard demand research and feedback mechanism, and ensure a complete information pass-through chain.
Qualifications
Minimum Qualifications - Bachelor's degree or above in mathematics, statistics, or computer-related majors. - Minimum 3 years' relevant work experience in Internet Data Analysis; Familiarity with operation work in Global e-commerce. - SQL experience as well as experience in R, Python or other scripting languages, mastery of machine learning abilities such as regression, classification, clustering, etc. Preferred Qualifications - Solid Communication skills. - Experience in Internet Data Analysis is preferred. - Proficient in using BI tools, such as Tableau. - Data driven and goal oriented mindset, competent at multi-tasking, prioritising cross-functional global projects, and providing comprehensive solutions. - Cross-team collaboration skills, teamwork awareness, and ability to adapt to work intensity in multiple time zones
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
