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User ops

Distribution & Product Operations Manager - SoundOn

Location:

London

Employment Type:

Regular

Job Code:

A58579

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Responsibilities

Team Introduction SoundOn is an all-in-one platform powered by TikTok, designed to better service music creators through each step of their career — from TikTok integrated promotion tools to global music distribution, from diverse monetization opportunities to smart music creation. SoundOn exists to give every music creator & label the power to authentically connect with new audiences and "do music" their way. Responsibilities: - Spearhead distribution operations strategy, work with product and music teams to set up, monitor, and administrate timed music releases in our system - Oversee the catalog onboarding process with new clients for efficient content and metadata ingestion between clients and off-platform partners - Moderate and enforce on and off-platform operational standards to ensure the successful delivery of client releases - Help troubleshoot and proactively identify any issues involved in the distribution process between clients and distribution partners, ensuring all assets are delivered correctly and deadlines are met for clients and vendors - Communicate and respond to inbound requests from clients, digital service platforms and distribution partners - Assess and refine internal workflows and best practices to improve the client and distribution experience


Qualifications

Minimum Qualifications: - 5 years of experience in an operational or supply chain role at a content or music distribution company - Familiarity with third-party content management systems and programs including iTunes Connect, Spotify For Artists, and YouTube CMS - Strong proficiency in Microsoft Excel and Google Sheets - Strong problem-solving ability and technical understanding Preferred Qualifications: - Familiarity with DDEX, XML, and other metadata standards preferred - Excellent written and verbal communication skills with clients and colleagues


Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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