Responsibilities
About the Team & Role The Search Ads Ops team is dedicated to evaluating and optimising search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labelling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads. Our goal is to drive revenue growth while maintaining a high-quality user experience, balancing commercial objectives with user satisfaction. We strive to deliver superior search ads solutions through continuous innovation and meticulous analysis. Content that this position interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. What will I be doing: - Conduct quality inspection of various data sets and projects, ensuring it meets project requirements, and maintain timely delivery of QA cases. - Demonstrate exceptional judgment in resolving ambiguous cases and provide timely feedback, identifying potential risks and suggesting improvements. - Prioritize quality, safety and integrity of content, closely monitor business progress, and contribute to product function optimization iterations. - Collaborate with stakeholders to optimize relevant policies and standard operating procedures (SOPs), supporting training and clarification processes to ensure accurate understanding and data delivery. - Facilitate calibration meetings with teams involved during appeal processes, analyze cases, offer solutions, and suggestions to enhance team performance, accuracy and alignment towards project targets. - Data Delivery for project metrics, provide data analysis, root cause analysis (RCA), and action plans during project performance review meetings, Business reviews (WBR's, QBR's and etc.) - Undertake additional compatible and related responsibilities as required by the project, including but not limited to: policy localization, internal and external training support, data inspection, calibration meetings, and and strategy evaluation.
Qualifications
Minimum Qualifications: - Fluent in Italian is required as the role requires communication with Italian markets, fluent in English is also required as it is the working language. - Must have QA experience in Search engine/Search Queries projects. - Solid experience working on search engines related projects. - Market knowledge, understanding of local culture and internet usage habits of target markets. - Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time. - Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week. -Willingness to work with sensitive and potentially disturbing content. Preferred Qualifications: - Bachelor’s degree and above or equivalent. - In-depth knowledge of search engines and familiarity with social media platforms. - Familiarity with online shopping-related businesses and search trends is desirable. - Strong analytical skills including data analytics, learning ability, problem-solving skills, adaptability and attention to detail. - Proficient in common productivity software (eg. Office Suite, Google Workspace, etc). - Ability to work effectively with cross-functional teams and stakeholders in multiple locations and timezones.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
