Responsibilities
About the Team Our team is committed to creating exceptional products to improve efficiency and reliability within the organization. We are also creating enterprise solutions like Software Defined WAN, Endpoint management tools, ITSM, and office intelligence. We are seeking a talented and experienced Product Operations Manager to join our team, to build the best product ecosystem driven by AI and data. Responsibilities - Lead the analysis and refinement of business requirements related to enterprise IT system services and management. - Drive product-based solution optimization and improve user satisfaction through data-driven insights and structured operations. - Define and implement operational strategies at all stages of the product lifecycle, including identifying user pain points, enhancing product quality, and improving overall user experience. - Work closely with product managers, project managers, and business stakeholders to understand key business challenges, define product value, and refine application scenarios. - Establish and maintain a feedback loop to support product iteration and user engagement growth. - Regularly review and summarize operational experiences to continuously optimize standard operating procedures (SOPs).
Qualifications
Minimum Qualifications: - Bachelor’s degree or higher in a relevant field. - Minimum of 5 years of experience in product operations, user research, or IT solution delivery. - Strong analytical and logical thinking skills with a deep understanding of global IT technology ecosystems. - Self-motivated with excellent communication, teamwork, and coordination abilities. - Proven ability to perform under pressure and drive cross-functional collaboration. - Strong written communication and client training skills, particularly in B2B contexts. Preferred Qualifications: - Experience with B2B PaaS/SaaS commercial operations or IT consulting is highly preferred.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
