Responsibilities
About the Team: The Client Solutions team mission is to establish and build scalable, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations. About the Role: Client Solutions Manager is the main point of contact with strategic cross-functional teams such as Product and Measurement and is responsible for driving product adoption and revenue by negotiating and optimizing complex campaigns, using data and analytics to build a consultative solution for our customers. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge. Responsibilities: - Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and key point of contact for day-to-day client communications; - Develop and execute media strategies tailored to client goals; - Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings; - Analyze campaign data to identify strategic optimizations and upsell opportunities; - Educate clients on TikTok’s products, platform updates, and best practices to drive campaign success; - Lead the development and presentation of Quarterly Business Reviews (QBRs) -- sharing performance updates, key insights, and strategic recommendations with clients; - Diagnose and troubleshoot client issues alongside cross-functional teams, such as Product and Engineering; - Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
Qualifications
Qualifications Minimum Qualifications - At least 5 years of experience in account management/client services roles in digital marketing; - Experience in managing key accounts in Branding; - Experience with performance media is a plus; - Experience managing performance advertisers with a deep understanding of their challenges; - Ability to analyze data and identify insights to assess campaign performance; - Proficient in English and Portuguese. Preferred Qualifications - Proactive attitude with excellent data analytical skills is a plus;
Job Information
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
