Responsibilities
About the Team Our team is committed to using technology to provide employees with safe and reliable IT Services, including network system services, security services and computer software and hardware services. At the same time, it pays attention to IT service users' experience, operation efficiency enhancement, and builds IT output capabilities for internal and external products through innovative technologies. We are looking for a motivated and curious IT Service Desk Specialist Intern to join our team. This internship offers hands-on experience in providing IT support, while also contributing to service improvement initiatives and exploring automation opportunities. You will work closely with experienced professionals to support end-users, optimize support processes, and assist in implementing AI-driven tools that enhance efficiency and user experience. We are looking for talented individuals to join us for an internship in 2025. Internships at TikTok aim to offer students industry exposure and hands-on experience. Watch your ambitions become reality as your inspiration brings infinite opportunities at TikTok. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period. Responsibilities - Provide first-level technical support under supervision for hardware, software, and basic IT service issues - Help manage tickets, document resolutions, and maintain the knowledge base - Assist in identifying trends in support tickets and recurring issues - Support process improvement initiatives by identifying areas for improvement, collecting requirements, and providing optimization suggestions - Conduct research and development of AI-powered tools to support business functions including data visualization, summarization, workflow automation, or recommendations - Contribute to performance reporting and service improvement tracking - Collaborate with IT and cross-functional teams on improvement or automation pilot projects
Qualifications
Minimum Qualifications - Currently pursuing a degree or diploma in Information Technology, Computer Science, or a related field - Basic knowledge of IT support concepts, Windows/Mac OS, Microsoft 365, and networking fundamentals - Experience in developing workflow automation solutions (e.g., low code/no code platforms, RPA, or scripting) - Strong analytical, problem-solving, and communication skills Preferred Qualifications - Willingness to learn and contribute to a fast-paced, service-focused IT environment By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy. If you have any questions, please reach out to us at apac-earlycareers@tiktok.com
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
