Responsibilities
The Trust & Safety Policy team develops, reviews, and implements the policies and processes that underpin our Community Guidelines to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves. As the LIVE Policy Analyst, you will work on a product policy team focused on the TikTok LIVE content ecosystem team with a mission to develop policies and manage content intervention strategies impacting TikTok LIVE. You are passionate about user safety, wake up excited to make an impact in millions of people's lives, and switch readily from thinking strategically about policy development and iteration to managing tactical enforcement decisions. Your background and professional expertise are grounded in areas related to internet policy and user safety. You also have experience bringing out the best in your colleagues and fostering a collaborative working style in a fast-paced and dynamic environment. You will work closely with a variety of internal partners, including other members of the Trust & Safety, LIVE Product, and Legal. In addition to policy development and review, you will also support internal teams which identify, triage and remove violative content. What will I be doing? - Market risk mitigation: You will monitor and assess regional/market risks for LIVE feature. Support proactive and reactive efforts to mitigate risks, including managing escalations and emerging trends. - Quality & Accuracy: You will conduct market-level case reviews and support quality improvement initiatives across regional and global scales. Perform root-cause analyses on top error titles and implement solutions to enhance policy accuracy and enforcement consistency. - Calibrations: You will conduct policy calibrations to address mismoderation issues, ensuring both human moderators and machines correctly and consistently interpret and apply LIVE policies. - Policy Localization: You will support the adaptation and localization of LIVE policies to reflect market and regional nuances while maintaining alignment with global enforcement guidelines.
Qualifications
Minimum Qualifications: - You have 1-2 years of experience working in the technology industry, specifically working on content review, quality, and policy enforcement - You are able to analyse and interpret data, and use the data to support/substantiate policy changes. - You are excellent at oral and written communication, with the ability to communicate LIVE Policy rationale and decisions succinctly with stakeholders. - You are able to collaborate with team members and XFN teams to work on projects. - Deep understanding of the German market. - Fluency (both written and verbal) in German and English. Preferred Qualifications: - Proficiency in using excel (pivot tables, functions, charts etc.) - Fluency in additional language(s) outside of German and English.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
