Responsibilities

The Trust & Safety (T&S) Policy team is dedicated to fostering a safe, inclusive, and positive environment across our platforms. We develop, refine, and enforce community policies that guide user behavior and content creation, ensuring our global community can express themselves freely while being protected from harm. Our work is critical in maintaining user trust and platform integrity. Joining our team means playing a critical role in shaping a safer digital world. We are seeking an experienced and strategic leader to serve as the Head of Policy for Trust & Safety. This senior leadership role is responsible for developing, defining, and overseeing the global policy framework that governs user behavior, content, and interactions on TikTok. You will lead a team of policy experts, set the vision for our safety policies, and ensure they are effectively implemented and enforced across the platform. You will be a key advisor to executive leadership and collaborate extensively across Product, Engineering, Legal, Operations, Communications, and other departments to navigate complex safety challenges, anticipate emerging threats, and ensure our policies reflect both our company values and global regulatory landscapes. Responsibilities: - Develop and Lead Global Policy Strategy: Define the vision and strategic roadmap for TikToks's Trust & Safety policies globally. Oversee the entire policy lifecycle – including development, launch, iteration, and retirement – ensuring policies effectively address content safety, user conduct, platform integrity, and emerging risks, informed by data analysis and proactive risk assessment. - Lead a High-Performing Policy Team: Recruit, mentor, lead, and inspire a team of Trust & Safety policy professionals, fostering a collaborative culture focused on deep expertise, critical thinking, operational impact, and continuous professional development. - Drive Cross-Functional Collaboration: Serve as the primary T&S policy expert, partnering closely with and influencing Legal, Product, Engineering, Operations, Data Science, and Communications to ensure policies are clearly understood, technically feasible, operationally scalable, consistently enforced, and effectively communicated. - Manage Incident Response and External Engagement: Act as a key policy decision-maker and advisor during safety incidents and crises. Represent TikTok's safety policies and develop an effective approach with external stakeholders, including industry partners, civil society, safety experts, and policymakers, and contribute to transparency initiatives. - Advise and Brief Executive Leadership: Serve as the primary Trust & Safety policy advisor to C-suite executives and other senior leaders, providing clear, concise briefings and strategic counsel on critical policy matters, emerging risks, high-profile incident responses, regulatory impacts, and overall T&S program performance to inform key company decisions and strategy.

Qualifications

Minimum Qualifications: - 5+ years of progressive experience focused on policy development, implementation, and iteration, primarily within Trust & Safety, content policy, risk management, or a closely related field, preferably at a technology or user-generated content platform. - 5+ years of direct experience building, managing, mentoring, and leading high-performing teams responsible for policy or related functions. - Comprehensive understanding of the online safety landscape, including major risk vectors (e.g., harmful content, platform abuse, child safety, misinformation), enforcement mechanisms, industry best practices, and the interplay between policy, product, and operations. - Outstanding ability to communicate complex issues clearly (written and verbally) to diverse audiences, including executives; proven track record of building strong relationships and influencing cross-functional partners (e.g., Legal, Product, Engineering, Operations) to drive consensus and action. - Strong strategic thinking, analytical reasoning, and problem-solving skills, with demonstrated experience using data and metrics to inform policy decisions, measure effectiveness, and navigate ambiguity in high-pressure situations. - Experience navigating complex international challenges, including the varying legal, regulatory, cultural, and geopolitical factors that impact global policy development and enforcement. Preferred Qualifications: - Experience directly managing policy development for multiple global markets and navigating international regulations (e.g., DSA, GDPR). - Expertise in specific high-priority T&S areas (e.g., Generative AI safety, election integrity, minor safety, counter-terrorism, etc.). - Experience representing a company externally on safety issues with policymakers, regulators, or civil society organizations.

Job Information