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Product ops

Advertiser Experience Operation Manager - Business Integrity

Location:

San Jose

Employment Type:

Regular

Job Code:

A190398

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Responsibilities

About the Team At TikTok, safeguarding our global community is a top priority. The Business Integrity (BI) team is dedicated to developing the latest technologies and driving initiatives that mitigate risks in commercial content, ensuring a responsible and seamless experience for advertisers on the TikTok platform. This role sits within the Advertiser Experience Product and Operations Team under Business Integrity. Our team focuses on enhancing advertiser satisfaction during commercial content and account review processes through data-driven strategies and operational excellence. About the Role We are seeking a highly analytical and results-driven Advertiser Experience Strategy & Operation Analyst to join our team. In this role, you will leverage data insights to identify advertiser pain points, develop improvement strategies, and drive measurable enhancements to our commercial content review processes. Your work will directly contribute to creating the best-in-class experience for TikTok's advertising partners. Responsibilities - Conduct a comprehensive analysis of advertiser experience data to identify trends, pain points, and improvement opportunities - Develop and monitor key performance indicators to measure and improve advertiser satisfaction - Design and implement data-driven strategies to optimize content review processes and reduce friction for advertisers - Collaborate with cross-functional teams, including Product, Engineering, Policy, Legal, and Operations to implement improvements - Create clear, actionable reports and recommendations based on data analysis - Measure and report on the impact of implemented changes and initiatives - Develop and maintain dashboards to track advertiser experience metrics - Present findings and recommendations to stakeholders at all levels


Qualifications

Minimum Qualifications - Bachelor's degree in Business, Economics, Statistics, or a related quantitative field - 3+ years of experience in business analysis, operations, or strategy roles with a strong analytical focus - Proven ability to analyze complex data sets and derive actionable insights - Strong problem-solving skills with a results-oriented approach - Excellent communication and presentation skills - Experience working with cross-functional teams - Ability to manage multiple projects simultaneously and meet deadlines Preferred Qualifications - Experience with data analysis tools such as SQL, Python, or Tableau - Knowledge of advertising platforms or digital marketing ecosystems - Experience in trust & safety, risk control, or policy enforcement - Background in the Ad industry, consulting, or product operations


Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $120000 - $218000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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@2025 TikTok