Responsibilities
About the Team Our Global Agency & Accounts (GA&A) team works with leading multinational partners to deliver innovative technology solutions and serve to advocate and educate the market to help accelerate the overall growth of TikTok Global Business Solutions. The team plays a critical role in establishing and leading strategic partnerships between TikTok and the world's largest advertisers. This team is consultative in nature and will lead the long-term growth of each global account. We are looking for an experienced, detail-oriented Global Client Solutions Specialist (GCSS) to join our growing Global Accounts team that is a vital role in our Sales team in meeting objectives and providing best in class customer service to clients. Through establishing and building trusted cross-functional relationships, our GCSS have a key focus on reporting, analytics, advertiser education & advertiser added value management. Success in this position requires a focus on media acumen, account management, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite. Responsibilities • Coordinate & execute established global account workstreams to empower regional (country) markets both internally & externally. • Team product expert, develop a strong knowledge base for TikTok product offering and advanced client reporting and measurement opportunities. • Partner with various cross-functional teams (including Consumer, Content, Product, and Revenue teams) to organize and implement complex global projects. • Act as an internal client advocate and knowledge center: forecast marketing beats and content launches, anticipate KPIs and identify opportunities for growth. • Build marketing materials that help guide best practices across creative, ad products, and measurement. • Follow and share Global Account trends, news, insights, and nuances to steward internal education across regions. • Communicate with a clear & candid approach, effectively driving value for cross-functional and regional partners. • Garner internal & market feedback to improve global account coordination and inform future processes. • Manage and track global investments & projects
Qualifications
Minimum Qualifications • Minimum 2 years of working in digital media, advertising, or tech platform experience • Experience in account management / client services, managing media budgets and campaigns • Experience working with internal cross-functional partners, commercial teams, and managing external client communications • Ability to project manage and collaborate with multiple cross-functional stakeholders • Strong XLS and PPT skills and the ability to analyse data and identify insights to assess campaign performance and provide recommendations • Strong written and verbal communication skills with high attention to detail and organization • Comfortable working across multiple managers and account teams Preferred Qualifications • Self-starter, a fast learner who has critical thinking skills, demonstrates flexibility and is quick to adapt to changes • Passionate to excel in the media and tech landscape • Comfort in working with Google Suite and Microsoft Office (namely Excel and Powerpoint) • Experience working with global partners in different time zones & cultures • Passion for data and technology
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $68000 - $80000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
