Responsibilities
About the Team The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. About the Role We are looking for a detail-oriented and proactive PMO to support all aspects of Fulfilled by TikTok (FBT) initiatives. This role will work closely with cross-functional teams including warehouse operations, solution, business development and e-commerce to ensure smooth execution and alignment of FBT projects and processes. Key Responsibilities - Assist in the planning, coordination, and monitoring of FBT-related projects and operational tasks. - Track project milestones, deliverables, and timelines to ensure deadlines are met. - Facilitate communication and collaboration between internal teams (e.g., FBT Ops, BD, Solutions) and external partners. - Prepare and maintain project documentation, status reports, and performance metrics. - Identify potential risks or bottlenecks in FBT workflows and propose mitigation strategies. - Support process improvements and standardization efforts related to FBT operations. - Coordinate meetings, workshops, and alignment sessions with relevant stakeholders. - Manage data collection and analysis to support decision-making for FBT initiatives. - Ensure compliance with company policies and quality standards within FBT projects.
Qualifications
Minimum Qualifications: - Bachelor’s degree in Business Administration, Supply Chain Management, Project Management, or a related field. - Proven experience in a PMO or project coordination role, preferably within logistics, fulfillment, or e-commerce; - Strong understanding of fulfillment processes, especially involving third-party logistics (3PL) and FBT models; - Excellent organizational, communication, and interpersonal skills; - Proficiency in project management tools (e.g., MS Project, Jira, Asana) and MS Office suite; - Detail-oriented with strong analytical and problem-solving abilities; - Fluent in Chinese, able to use Chinese as a working language (speaking and writing in particular) in order to work with central teams. Preferred Qualifications: - Familiar with FBT, experienced working in similar fulfillment operations or 3PL operations. - Knowledge of Tiktok Shop E-commerce. - Familiarity with data visualization tools (e.g., Tableau, Power BI); - Ability to work effectively in a fast-paced, cross-functional environment; - Proactive attitude with a willingness to take initiative and drive projects forward.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
