Responsibilities
About the Client Solutions Team: The Client Solutions team is dedicated to building scalable, long-term partnerships by delivering best-in-class campaign services and addressing the unique challenges of direct clients and agencies. As a Client Solutions Manager, you will act as a strategic partner and consultant, combining deep product expertise with critical thinking and analytical acumen to drive client success across TikTok’s suite of advertising solutions. Our team is composed of digital marketing experts who proactively shape clients' growth strategies—including upsells, renewals, and reactivations. We are trusted advisors who connect key stakeholders, inspire innovation through insights, and foster collaboration that leads to measurable business outcomes and enduring client relationships. Success in this role requires a sharp analytical mindset, strong problem-solving skills, and the ability to thrive in a fast-paced environment. You will be responsible for managing day-to-day client relationships, identifying opportunities, and providing data-driven, scalable solutions that exceed expectations and secure long-term investment. About the role: The Client Solutions Manager - Consumer is an expert in TikTok's performance & branding advertisement products for clients in the Consumer Industries (Personal care, home care, beauty, cosmetics, etc.). The Client Solutions Manager proposes full-funnel advertisement solutions to prospective clients in the pre-sales stage and is responsible for campaign operation and optimisation of auction advertisement products in the post-sales stage. The roles & responsibilities also include educating new or additional TikTok ad products and adopting new features to seek opportunities in upselling to existing clients. Responsibilities: - Own and grow post-sales client relationships with advertisers in the Consumer vertical (e.g. beauty, home care, personal care). - Support Business Partnership Managers in pre-sales pitches, with a focus on strategy, product fit, and creative storytelling. - Develop, launch, and optimize full-funnel ad strategies that leverage TikTok’s suite of solutions (branding, performance, organic). - Maximize adoption of TikTok's auction platform and tools, providing real-time support and troubleshooting. - Translate data into insights; analyze campaign performance to guide optimization, build case studies, and surface learnings. - Lead strategic business reviews, consult clients on growth opportunities, and deepen relationships through a solutions-first approach. - Collaborate cross-functionally with Creative, Measurement, Policy, Ad Ops, and Organic teams to ensure campaign success and a seamless client experience. - Champion key product areas internally to upskill the team and drive cross-market knowledge sharing. - Help clients unlock the full creative potential of TikTok by providing actionable creative strategies and asset recommendations. - Contribute to product adoption in performance and brandformance offerings through education, testing, and feedback loops.
Qualifications
Minimum Requirements: - 3–5 years of client-facing experience in digital marketing, agencies, platforms, or media, with proven success managing or supporting consumer brand advertisers. - Due to the nature of the region and clients this role will be supporting, proficiency in both English and Arabic (spoken and written) is important to enable effective communication across regional markets. - Deep understanding of the GCC and Egypt market landscape, particularly within CPG/FMCG or similar industries. - Strong analytical and data interpretation skills, with hands-on experience in auction-based advertising and campaign optimization. - Collaborative, proactive, and consultative approach with the ability to build trusted partnerships and drive results. Preferred qualifications: - Sales-oriented mindset with strong account management skills and experience. - Experience working with or within global media agencies, with an understanding of agency dynamics, workflows, and how to influence planning and buying decisions. - Good technical understanding of digital marketing technologies, integrations and infrastructure, ability to effectively translate technical language to non-technical stakeholders. - Past experience in conducting measurement studies for consumer brands (e.g., Brand Lift Studies, Marketing Mix Modeling (MMM), etc.) - Has an eye for creative insights to provide consumer brands with ideas on how to utilize their existing assets on TikTok
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
