Responsibilities
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. As a Governance Strategist & Programme Manager in our Creator & Content Governance team, you will play a pivotal role in driving data-driven decision-making to shape the policies and processes governing our E-commerce creators and their content on the platform. You will collaborate with cross-functional teams to analyze business challenges, design innovative solutions, and ensure policy alignment with governance goals and business expectations. Responsibilities: - Drive enforcement strategies ensuring that TikTok Shops creators & its content conform to regulatory standards; to minimise ecosystem risks and enhance customers' trust - Develop data-driven strategies and policies to evaluate and manage creators' account health, violations, rewards, penalties, as well as their content performance. - Monitor, analyze, and interpret key metrics related to content. Use data-driven insights to recommend and implement actionable improvements. - Analyse data to measure, identify, mitigate, and monitor risks to raise the overall ecommerce content ecosystem quality. Develop and implement new signals, metrics and risks prioritization – to monitor and identify new content quality and abuse trends. - Drive localisation of all detection and enforcement mechanisms to support market expansion. - Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator governance pain points; derive and implement action plans and operational workflows to resolve them. - Collaborate with cross-functional teams and stakeholders worldwide, such as Product, Legal, Moderation, Engineering, Business Teams, etc., to effectively implement governance and enforcement strategies - Establish processes, feedback loops, and investigational workflows; conduct ad-hoc investigations and reviews as needed, to address related issues.
Qualifications
Minimum Qualifications: - Strong Bachelor's degree and above, preferably in Statistics, Computer Science, Maths or related fields - Demonstratable hands-on and in-depth experience in developing e-commerce compliance strategies and policies. - Possesses excellent strategic thinking, as well as programme management and communication skills, with the ability to manage and push complex projects, as well as influence multiple cross-functional teams - Familiar with EMEA E-commerce governance & experience, regulatory & compliance requirements - Proactive and driven, with a strong work ethic and ability to work independently in a fast-paced environment Preferred Qualifications - Previous experience as a Strategic Programme Manager and/or Data Analyst preferably within E-commerce, technology, or a similar fast-paced industry - Previous experience in Trust & Safety or policy expertise in content moderation - Proactive and driven, with a strong work ethic and ability to work independently in a fast-paced environment - Excellent English oral and written communication skills, including a demonstrated ability to develop and communicate complex strategies in writing as well as driving effective collaboration with global teams.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
