Responsibilities
About the team: The BPO Management role is responsible for managing workflow efficiency and productivity within the BPO to ensure operational success. This role will combine strategic planning, merchant growth initiatives, and operational excellence to deliver impact in a fast-paced e-commerce environment. Additionally, the role collaborates with XFN teams and category teams to align strategies, foster strong partnerships, and drive impactful initiatives. By combining problem-solving, project management, and cross-functional collaboration, this role plays a vital part in scaling and refining BPO incubation output. Roles & Responsibilities: 1. Manage and optimize BPO workflows by translating business goals into executable strategies. Monitor performance metrics, identify bottlenecks, and implement improvements to ensure efficiency, productivity, and alignment with KPIs. 2. Formulate and refine go-to-market, seller growth, and merchandise strategies tailored to market needs. Monitor market trends and the merchant ecosystem to identify high-potential sellers, emerging product opportunities, and potential risks. 3. Design, implement, and manage merchant strategies to drive growth, strengthen engagement, and build long-term partnerships. Resolve complex seller queries and provide actionable insights to improve seller experience and retention. 4. Lead key platform initiatives execution, ensuring alignment with broader business objectives. Continuously assess and adjust operational processes to support business growth and innovation. 5. Collaborate with cross-functional (XFN) and category teams to align strategies, drive shared objectives, and optimize performance while maintaining strong relationships with internal stakeholders.
Qualifications
Minimum Qualification(s): - Bachelor’s degree in Business, Operations, or a related E-commerce field. - At least 2 years of experience in BPO operations, E-commerce or Tech company, Fashion Category Strategy background is preferred - Experienced in Mid/long-tail seller management or mass seller growth strategy - Strong communication and collaboration skills to work cross-functionally with internal teams and stakeholders. - Ability to manage multiple projects simultaneously while ensuring alignment with business objectives. - Data-driven mindset with the ability to analyze performance metrics and propose actionable improvements. Preferred Qualification(s): - Experience in BPO project management or Fashion Category Strategy. - Previous experience in e-commerce or tech-related industries is a plus. - Ability to adapt quickly to changing business needs and contribute to a scaling environment.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
