Responsibilities
About the team: The BPO Incubation team is responsible for managing workflow efficiency and productivity within the BPO to ensure operational success. This team focuses on optimizing processes, resolving complex seller queries, and driving key P0 platform projects related to integration and monetization. Additionally, the team collaborates with XFN teams and category teams to align strategies, foster strong partnerships, and drive impactful initiatives. By combining problem-solving, project management, and cross-functional collaboration, this team plays a vital part in scaling and refining BPO incubation output. Roles & Responsibilities: - Manage and optimize BPO workflows to ensure smooth and efficient operations, meeting key performance targets. - Resolve complex seller queries and provide actionable insights to improve seller experience and engagement. - Lead key platform projects focused on integration, monetization, and scalability, ensuring alignment with overall business goals. - Collaborate with cross-functional (XFN) teams and category teams to align strategies, drive shared objectives, and optimize team performance to foster strong relationship with internal stakeholders. - Monitor and analyze BPO performance metrics, identify bottlenecks, and implement process improvements to enhance productivity. - Continuously assess and adjust operational processes to support business growth and innovation.
Qualifications
Minimum Qualifications: - Bachelor’s degree in Business, Operations, or a related E-commerce field. - At least 2 years of experience in E-commerce operations, account management is a plus - Strong problem-solving skills and the ability to resolve complex issues in a fast-paced environment. - Strong communication and collaboration skills to work cross-functionally with internal teams and stakeholders. - Ability to manage multiple projects simultaneously while ensuring alignment with business objectives. - Data-driven mindset with the ability to analyze performance metrics and propose actionable improvements. Preferred Qualifications: - Experience in project management or leading cross-functional initiatives - Previous experience in e-commerce or tech-related industries is a plus. - Ability to adapt quickly to changing business needs and contribute to a scaling environment.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
