Join us as we inspire
creativity and bring joy to
millions of users worldwide.
Join us as we inspire
creativity and bring joy to
millions of users worldwide.
@2025 TikTok
Responsibilities
About the team: The BPO Management team is responsible for designing and implementing BPO SOP and workflow to enhance BPO productivity & output, ensuring operational excellence, quality assurance, and continuous improvement across all workflows. This role also maintains the XFN collaboration to ensure effective process, ensuring compliance and continuous improvement. By combining strategic oversight with hands-on quality checks and cross-functional collaboration, this role ensures BPO operations meet efficiency, compliance, and quality standards that align with ByteDance expectations. Roles & Responsibilities: 1. Design, implement, and evolve standardized workflows (SOPs) to enhance BPO productivity, agent performance, and overall process efficiency. 2. Identify skill gaps, design targeted training programs, and provide learning opportunities that improve agent knowledge, adaptability, and execution. 3. Work closely with external BPO vendors and internal cross-functional (XFN) teams to align on workflows, schedules, and communication, ensuring consistency across markets and teams. 4. Provide weekly QA scoring insights to identify performance gaps and inform training refinements. 5. Conduct post-mortems and performance reviews to evaluate project outcomes; generate reports and insights that drive process refinements and operational innovation.
Qualifications
Minimum Qualification(s): - Bachelor’s degree in Education, Communications, Business, or a related field. - 2+ years of experience in Project Management, BPO Management or Strategy—preferably in a E-commerce or tech company. - Experienced in Mid/long-tail seller management or mass seller growth strategy. - Strong communication and presentation skills, both written and verbal. - Familiarity with documentation tools (e.g., Feishu, Workspace, PowerPoint). Preferred Qualification(s): - Experience conducting quality assurance reviews (QA) or working with SOPs creation & implementation. - Ability to collaborate cross-functionally with internal stakeholders and external vendor teams. - Strong organizational skills and a proactive, ownership-driven mindset.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
