Responsibilities
About the team The Risk & Response Team for TikTok USDS is a multi-disciplinary team that handles risk detection, prevention, and handling in the United States. The team is dedicated to maintaining a safe and secure online environment for users by actively monitoring and responding to emergent threats, ensuring compliance with legal regulations, and addressing the real-life implications of online content. As the USDS Trust & Safety Incident Management Lead, you will play a critical role in safeguarding the integrity of our platform by effectively leading the management of high-priority escalations and emergent risks. This role requires exceptional leadership skills, strategic thinking, and a proven ability to inspire and guide a team while collaborating effectively with internal and external stakeholders across multiple regions. You will be instrumental in leading the design and operationalization of our response to emergency escalations, promptly detecting and removing content related to various online risks and harms. Your role involves fostering strong collaborations with internal and external partners to ensure user safety in time-critical situations. You'll also lead the contribution to post-mortem and root cause analyses, driving enhancements to our strategies to mitigate the recurrence of similar incidents. This team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that our Incident Managers interact with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder. It is possible that this role will be exposed to harmful content on a daily basis." In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. This position will be full-time and will be based in our Los Angeles, CA. San Jose, CA, Washington, D.C., or New York City locations. It also requires participation in a 24/7 on-call schedule, which will include holiday support. Responsibilities - Lead a high-performing and independent team of Incident Managers who will be on the front line coordinating the response to major global Trust & Safety incidents and crises with a focus on protected data. You'll act as a partner and leader in strategy for the team assuring that operations are effective for success. - You'll drive the USDS Incident Management escalation roadmap and prioritization, setting clear objectives and ensuring alignment with overarching Trust & Safety goals. - You'll oversee the prioritization of reported incidents across multiple internal and external channels for TikTok and lead the response to global partner inquiries, exhibiting grace when faced with high stakeholder pressure. - You'll champion the analysis of incident trends, systems, and data to provide actionable recommendations for process, policy, and product improvements, driving continuous enhancement of our response capabilities. - You'll tightly coordinate with USDS and global cross-functional teams, including Policy, Legal, and Product, among others, to lead the response to crises, ensuring seamless collaboration and effective communication. - You'll partner with cross-functional teams to lead the alignment on root cause analysis for major Trust & Safety incidents, fostering a culture of learning and prevention. - You’ll enhance incident workflow response strategy across multiple timezones and teams, ensuring a cohesive and efficient global response.
Qualifications
Minimum Qualifications - Bachelor's degree or equivalent experience in a related field. - Demonstrated ability to inspire, mentor, and manage a high-performing team of diverse backgrounds and skillsets, fostering professional growth and a collaborative environment. - Proven ability to lead effectively, think critically, strategically prioritize complex projects, and ensure the delivery of high-quality work under significant time constraints. - Extensive experience leading cross-functional initiatives within a highly matrixed, global organization with the ability to influence leadership at all levels. - Demonstrated experience effectively leading and collaborating in a fast-paced, cross-functional, highly matrixed, global organization with external and internal teams, coupled with strong communication skills and the ability to influence outcomes. - Strong analytical skills with the ability to identify key trends, insights, and problems and translate these effectively into actions and systematic processes that drive performance. - Aware of social media challenges and sensitivity to safety or regulatory issues. Preferred Qualifications - 4+ years previous leadership experience in a fast-paced, global organization, with a track record of building and developing successful teams. - Previous experience working in a Trust & Safety environment or risk management would be advantageous. - Data-driven mindset, SQL or Excel skills a plus. - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role.
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $104712 - $229140 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
