Responsibilities
About the Role The Analysis & Prevention (A&P) team plays a critical role in identifying, investigating, and mitigating risks on our platform. Leveraging your expertise in Trust & Safety, you will conduct root cause analyses, detect emerging risk patterns, and collaborate closely with cross-functional partners to implement immediate containment measures and inform long-term prevention strategies. Your analytical rigour and domain knowledge will help safeguard the integrity of our platform and enhance user trust. Responsibilities - Investigate Trust & Safety escalations, platform abuse trends, and systemic risks through structured analysis and RCA methodologies. - Identify root causes of high-impact issues and propose both short-term containment measures and longer-term improvements. - Collaborate directly with regional and global teams across Risk Response, Policy, Product, Engineering, and Operations to ensure timely tracking & implementation of containment measures and prevention strategies. - Generate clear, actionable insights and reports to inform decision-making at various organisational levels, including leadership. - Support the development and refinement of risk detection methodologies and best practices for analysis and containment efforts across regions and teams. - Monitor the effectiveness of implemented solutions, track key risk metrics, and recommend adjustments as necessary - Stay up-to-date with evolving Trust & Safety risks and industry trends to proactively identify new threats. - Communicate complex analytical findings effectively to both technical and non-technical stakeholders.
Qualifications
Minimum Qualifications - 4+ years of experience in Trust & Safety, Risk Analysis, Fraud Prevention, or Investigations within a tech platform, consulting firm, or regulatory environment. - Strong analytical skills with proficiency in data querying and visualisation tools (e.g. SQL, Excel, Tableau) - Deep understanding of the Trust & Safety risk lifecycle, including detection, containment and prevention. - Experience conducting root cause analysis and translating findings into actionable recommendations. - Proven ability to collaborate cross-functionally with Risk Response, Policy, Product, Engineering and Operations teams. - Excellent written and verbal communication skills, with the ability to present complex data insights clearly. - Detail-oriented, proactive, and able to manage multiple priorities in a fast-paced environment. Preferred Qualifications - Familiarity with machine learning or automated risk detection systems applied in Trust & Safety. - Experience working in a global or regional Trust & Safety team. - Ability to adapt quickly to evolving risks and operational challenges. - Strong problem-solving skills and resilience in managing the emotional demands of Trust & Safety work. - Demonstrated expertise or experience working with the Thai market, and professional working proficiency (written and spoken) in Thai to support market specific requests for Thailand amongst others
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
