Join us as we inspire
creativity and bring joy to
millions of users worldwide.
Join us as we inspire
creativity and bring joy to
millions of users worldwide.
@2025 TikTok
Responsibilities
Team Intro The Optimization and Planning team will serve as the strategy and operations systems optimization arm of the USDS T&S Operations pillar. The team is responsible for translating business demands into system solutions to be executed by operations teams, and enhancing cross-functional processes needed to execute safety strategies requiring operations work. This team will work horizontally across the Operations teams to align strategies and drive teams forward together on initiatives. USDS Trust & Safety Optimization and Planning may be exposed to harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance. Some content viewed my violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Responsibilities: - Problem Solving: Proactively identify and address emerging issues that can adversely affect the business. Utilize your analytical skills to measure the impact of these issues, advocating for scalable solutions. - Process Improvement: Identify opportunities for process improvements and efficiency gains within the program and broader organizational context. - Project Management: Lead and manage end-to-end programs from ideation to delivery, particularly within a Trust & Safety context. - Collaboration: Maintain regular communication with stakeholders and leadership to update them on issues and mitigation strategies are appropriately prioritized. Work across various teams including but not limited to Finance, Product, Data Science, Product Safety, Legal and Risk & Compliance to support TnS operations. Prepare and present program updates, reviews, and recommendations. - Communication: Foster effective communication and collaboration among all program stakeholders. - Influence: Engage and influence stakeholders at every level of organization, clearly communicate tradeoffs to support sustainable growth. - Attention to Detail: High attention to detail with the ability to manage multiple projects simultaneously without sacrificing quality. - Develop comprehensive program plans, including timelines, resource allocation, and budget requirements. - Translate strategic objectives into actionable program roadmaps. - Regularly communicate program status, risks, and achievements to senior leadership and relevant stakeholders. - Manage stakeholder expectations and navigate conflicting priorities.
Qualifications
Minimum Qualifications: - 4+ years of work experience in program management, process optimization and /or managing cross-functional projects and stakeholders; ideally in Trust & Safety. - Exceptional written and communication skills across multiple functions and teams -- natural storyteller and consensus builder - Strong problem-solving skills - Risk Management: Demostrate expertise in applying risk management frameworks effectively. - Analytical Skills: Strong capability in extracting insights from data, summarizing learning, and making data-driven decisions. Preferred Qualifications: - Operational Excellence: In-depth knowledge of business operations with the ability to manage and prioritize under competing pressures. - Problem Solving/Storytelling: Skilled in tackling problems, simplifying them and clearly communicating to broader stakeholder group. Must be adept at building and maintaining strong relationships. - Adaptability: Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $88000 - $151112 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
