Join us as we inspire
creativity and bring joy to
millions of users worldwide.
Join us as we inspire
creativity and bring joy to
millions of users worldwide.
@2025 TikTok
Responsibilities
About the Team: The Search Recommendation and Traffic (R&T) team is responsible for ensuring that all search terms recommended to users are safe and meaningful, guiding them toward content that aligns with their interests while maintaining platform integrity. Our mission is to drive TikTok’s traffic growth while safeguarding our community. Responsibilities: - Evaluate cases reviewed by BPO sites for accuracy and consistency. - Conduct workflow and policy trainings for internal and external stakeholders. - Perform root cause analyses to improve accuracy, efficiency, and policy application. - Apply strong judgment to assess trend relevance, timeliness, and safety across sensitive topics, including child exploitation, political and religious views, violence, and adult/sexual content. - Review large volumes of content with attention to detail and consistency, ensuring compliance with policies and guidelines. - Collaborate cross-functionally across teams, time zones, and shifts to ensure alignment and continuous improvement. - Escalate unclear cases or emerging themes to ensure policies remain relevant and effective. - Support ad-hoc projects as assigned, including those outside core expertise areas.
Qualifications
Minimum Qualifications: - 2+ years of experience in Trust & Safety, content moderation, or quality assurance. - Deep understanding of U.S. culture, media, and internet usage habits. - Familiarity with social media platforms, especially TikTok. - Strong analytical skills with the ability to interpret dashboards, reports, and fluctuation patterns. - Excellent time management and ability to work independently in volume-heavy workflows. - Proficiency with Microsoft Office, Google Docs, and/or Feishu Docs. - Availability to work shifts, including weekends and holidays (Sun–Sat coverage required). Preferred Qualifications: - Strong awareness of U.S. cultural, social, and media trends, with the ability to identify emerging themes across entertainment, sports, politics, tech, and lifestyle. - Prior experience in training or coaching peers. - Proven leadership experience in a moderation or quality environment. - Experience with documenting workflows, escalation practices, and collaborating across global teams. - Background in content moderation, trend operations, or user behavior analysis. - Resilience when working with sensitive or graphic content. - Team-oriented mindset: able to balance individual performance with collective success and build strong relationships with peers, BPOs, and POCs.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
