Responsibilities
We are the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Ensuring that our global community is safe and empowered to create and enjoy content is our core value. The Business Integrity (BI) team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce and to ensure advertiser quality on our platform. The Advertiser Experience Program Manager role is part of the Business Integrity Team. This highly visible and influential role will collaborate extensively with advertisers, business stakeholders, internal operations and several cross-functional teams. You will build strong, strategic relationships with leaders across the Sales and Business Integrity organizations. Responsibilities: - Proactively engage with JP sales leaders, partner with cross-functional teams to support the regional sales team from daily inquiries to improve advertiser integrity experience, establish and optimize service management mechanisms and processes to improve sales/clients satisfaction rate. - Responsible for overall control of integrity issues for JP sales/advertisers/agencies, working closely with XFN teams (such as product, policy, risk, etc.) to ensure the smooth resolution of daily operation issues for regional sales teams. - Act as a bridge between the Sales and Integrity teams to facilitate communication, ensuring critical integrity updates (e.g., product, policy) and risk signals are delivered to Sales from a business perspective, in a timely and accurate manner. Support sales explore acquisition opportunities and translate Sales' integrity-related needs into actionable feedback for integrity teams. - Maintain the JP metrics monitoring system to identify issues through tracking. Proactively educate the sales team to mitigate advertiser risks, and drive the optimization of integrity systems to safeguard advertiser experience.
Qualifications
Minimum Qualifications - Bachelor's degree or above, with over 5 years of working experience in internet companies, tech industry. - Prior experience in a program/project management/Sales Engagement role. - Able to demonstrate analytical-thinking and problem-solving in the daily routine. - Experience working collaboratively in a global, diverse team and environment. - Customer-oriented, good at listening, good at balancing business and operational perspectives. Preferred Qualifications - Data driven, possess a certain level of data sensitivity and data processing capabilities. - Experience prioritizing and managing tasks within a fast paced environment.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
