Join us as we inspire
creativity and bring joy to
millions of users worldwide.
Join us as we inspire
creativity and bring joy to
millions of users worldwide.
@2026 TikTok
Responsibilities
About The team This role ensures that vendors consistently deliver the required capacity and service quality to linehaul operations. By driving vendor fulfillment and compliance, this position protects the network from service risks, SLA breaches, and cost inefficiencies. It also strengthens vendor governance, enabling scalable and accountable growth across the logistics network. Job Descriptions: - Ensure all fulfillment requests from vendors are completed on time and aligned with operational requirements (especially linehaul). - Monitor vendor compliance against Service-Level Agreements (SLAs) and Key Performance Indicators (KPIs), including on-time departure/arrival, capacity fulfillment, and documentation accuracy. - Validate and analyze vendor performance data provided by Operations to detect non-compliance or risks to fulfillment. - Drive corrective actions and compliance improvement plans for under-performing vendors, ensuring follow-through and progress tracking. - Ensure vendor adherence to company policies, safety standards, and audit requirements. - Collaborate with internal stakeholders (Operational Excellence, Linehaul Operations) to ensure vendor performance supports business growth. - Support procurement and operations in resolving network capacity gaps or service failures related to vendor fulfillment.
Qualifications
Minimum Qualifications: - Holds a Diploma or Bachelor’s Degree. - Minimum 3 years of work experience in Vendor Management, Middle Mile / Linehaul Operations. - Strong understanding of express logistics network design, market landscape, cost/service trade-offs, and vendor performance measurement. - Exceptional stakeholder management, communication (written & verbal), negotiation, and problem-solving skills. - Willing to work from North Jakarta. Preferred Qualifications: - Logistics/courier industry experience strongly preferred. - Advanced Excel skills and highly capable of reporting with tight deadlines (Power BI/Data Studio is a plus).
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
