Responsibilities
The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our Users and Content Creators to enjoy and express themselves. As a Central High Harm Policy Manager, you are responsible for driving specialized strategies to improve the enforcement and operability of high harm policy areas, such as Hate, VBDA, Hex and I&A. As part of the Regional High Harm team, you ensure that there is a global overview and strategy, and regional execution for nuanced, contextual policy areas. You are passionate about user safety, wake up excited to make an impact in millions of people's lives, and switch readily from thinking strategically about policy development and iteration to managing tactical enforcement decisions. Your background and professional expertise are grounded in areas related to internet policy, user safety, or platform management, and you have demonstrated this through a track record of achievements in the policy space. You also have experience with bringing out the best in a team and fostering a collaborative working style in a fast paced environment. Responsibilities: - Creating and iterate materials that enable high harm policy rules to be operationalized across Ops and Non-Ops teams. - Assessing policy performance and supporting improvements to policy for high harm areas. - Provide actionable, operable recommendations for policy development at a quarterly cadence, through policy RCAs, focus group discussions with moderators and non-Ops teams, and escalation insights. - Measure the post-launch impact of policies through qualitative and quantitative measures. - Identify critical thresholds for policy guidance iteration, and manage such iterations. - Providing feedback to scope and language of policies from an enforceability perspective during the drafting stage. - Develop programs for policy calibrations, policy walkthroughs and general policy-ops channels to improve the moderation quality of high harm titles. - Provide cross-feature insights on high harm areas to support feature policy strategy development. - Develop enforcement strategies through which high harm policy principles and rules are put into practice, in close collaboration with T&S Product.
Qualifications
Minimum Qualifications: - Experience in Trust and Safety, with demonstrated exposure to policy enforcement and/or policy development. - Experience in content policy, regulatory frameworks, or public policy, specifically in technology/social media/content. - Policy expertise in high harm issue areas such as hate, violence, bullying, dangerous activities, I&A. - Deep interest in content management and online community development.
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $139650 - $256500 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
