Responsibilities
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. Within GNE, the Service Support Centre (SSC) provides customer service for Buyers, Sellers, and Creators across the globe. This role owns the end-to-end strategy and execution for acquiring, activating, and early-monetizing high-potential SMB sellers. The role defines seller segmentation, conversion funnels, success metrics, and decision gates, adapting global best practices to local markets. Role & Responsibilities: - Own the end-to-end strategy and program design for High-potential SMB seller acquisition and early incubation, benchmarking best practices from other markets and adapting to LATAM markets. - Design seller segmentation, conversion funnels, and phased targets across Acquisition → Activation → Early Monetization, with clear success metrics and decision gates. - Translate strategy into executable operating models, including SOPs, workflows, and LMS-enabled enablement solutions for BPO delivery. - Define and manage objectives by project phases, success criteria, go/no-go gates, and escalation rules, ensuring disciplined execution and controlled scope expansion. - Act as the central strategy and program owner, aligning responsibilities and handoff rules across Ops, Category/Industry teams, Product, Data, and BPO partners. - Drive pilot cadence, data-backed decision-making, and continuous optimization, owning key trade-offs between speed, quality, cost, and ROI.
Qualifications
Minimum Qualifications: - +3 years of experience in strategy, operations, marketplace growth, seller/merchant management, or program management, preferably in e-commerce, marketplaces, or platform businesses. - Proven experience in designing and operating scalable programs, including pilot launches, phased rollouts, and ROI-driven expansion. - Proven ability to translate strategy into execution, including SOP design, tooling requirements, and enablement for frontline or outsourced teams. - Excellent cross-functional leadership and stakeholder management skills; able to work effectively with Operations, Product, Data, Legal, Finance, and external partners. - Highly data-driven and structured thinker, comfortable defining metrics, funnels, and decision frameworks under ambiguity. - High Oral/Written proficiency in Mandarin is required to communicate with internal stakeholders and leadership based in Mainland China. Preferred Qualifications: - Experience working with BPO / outsourced execution models is a strong plus.
Job Information
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
