Responsibilities

About the Team The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. The Supply Chain and Logistics team is vital in ensuring a robust, efficient infrastructure that drives business growth and enables global connection. They provide planning guidance and logistics strategy assistance to existing businesses, helping them optimize their operational efficiency. About the Role We are seeking a highly motivated FBT BD Strategy Operations Intern to support our FBT (Fulfillment by TikTok) BD team. This internship offers a unique opportunity to contribute to the growth and operational excellence of TikTok's logistics business across Europe. We’re looking for someone who combines channel marketing expertise with operational agility – comfortable developing strategies and personally driving them through to execution. You’ll work cross-functionally with internal teams and communicate directly with sellers to ensure they understand, adopt, and succeed with our logistics offerings through various mass communication channels (e.g., emails, Seller Centre outreach channels, social media, etc.). This individual contributor role will focus on delivering scalable programmes that drive seller adoption of TikTok Shop’s logistics services across the UK and Europe. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 6 months long internship period. Key responsibilities - Content Creation & Localisation: Develop and adapt user-facing assets (how-to guides, email campaigns, site banners, slide decks) tailored to diverse audiences. - Seller Research & Insights: Conduct interviews, design surveys, and synthesise insights to identify seller pain points and opportunities. - Campaign & Documentation Support: Prepare internal playbooks, support campaign launches, and track key performance metrics. - Mass Seller Management: Engage small- to medium-sized sellers through scalable channels (e.g., webinars, calls, seller groups) to drive retention. - Feedback & Continuous Improvement: Gather and analyse seller feedback through scalable methods (e.g., surveys, support trends) and share insights with product, operations, and solutions teams.

Qualifications

Minimum Qualifications: - Currently pursuing a degree at university, eligible to work in the UK, available to attend the internship for a minimum of 12 weeks on a full-time or part-time basis; - Strong bias for action, with a track record of personally driving projects from start to finish. - Excellent written and verbal communication skills in English. - Experience managing both internal alignment and external seller communications. - Skilled in cross-functional collaboration, especially with marketing, pricing, finance, product, and ops teams. Preferred Qualifications: - Skilled in designing marketing automation and analytics reports. - Familiar with Figma and Canva - Experience in logistics, fulfilment, or eCommerce operations. - Familiarity with developing scalable educational content and marketing communications. - Solid understanding of PR principles and experience in creating or contributing to external-facing communications, including seller escalations, announcements, blog posts, and updates.

Job Information