Responsibilities

About the Team The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. The Search Model Data Team is responsible for managing data labeling projects covering over 20 countries/regions and 18 languages. The data labeled will be provided to the R&D team, the R&D team will apply human labeled data to train and test algorithm models for various search business segments, helping to optimize the search engine, launch new features and improve user experience when using the search function on our platform. By thoroughly understanding the project background and model optimization direction as well as combining business experience and localized market characteristics, The Search Model Data Team is responsible for end-to-end project management throughout the entire project life cycle, including formulate project planning and labeling strategies/SOP, forecast resource and manpower, promote the implementation of labeling guidelines, and ensure the project delivery result. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. What will I be doing - Inspect labeled data on time to ensure overall quality - Thoroughly interpret and apply complex guidelines to the evaluated content - Localize and update labeling guidelines and deliver training and calibration meetings - Conduct calibration meetings with the labeling team (BPO/Vendor): analyze different cases; record and evaluate their performance to achieve the target; and offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment - Oversee the performance of BPO QA and manage project outcomes through effective collaboration and strong partnerships - Work and interact closely with POC and other stakeholders to provide timely and quality feedback on SOP/guidelines/data quality to optimize existing processes and to ensure overall project success

Qualifications

Minimum Qualifications - Bachelor’s degree or above - At least 1-2 years of professional work experience, preferably in data labelling, QA, quality improvement - Proficient level of Korean and English (reading, writing, listening, speaking) for daily communication. Communication skills between cross-functional internal teams and external vendors - An in-depth understanding of local culture and familiarity with the internet usage habits of local users - Project management skills, familiarity with RCA and data analysis - Knowledge about search engines, familiarity with social media platforms - Ability to learn quickly, adapt to a fast-paced environment and respond to day-to-day challenges - Strong interpersonal skills, excellent attention to detail, precision and accuracy

Job Information