Responsibilities
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. As the Head of T&S Product - Search and Account, you will manage and grow our global team of product managers to own and drive the safety features and strategies for our short video platform, ensuring our platform is safe for our global community. Your scope includes the safety of all TikTok features, including accounts & profiles, Live, comments, search, direct messages, etc. You and your team will work closely with policy leaders, program managers, engineers, and data scientists around the world to design comprehensive strategies and plans. Your team will analyze and identify risks, own designing features, working with engineering to build them, testing and rolling out solutions, then continuing to monitor and improve them after they ship, keeping our users safe as new threats and opportunities evolve. Responsibilities - You will manage and grow a strong team of product managers to identify gaps and enhance safety features across our community. - You will define a safety product roadmap, set metrics to measure effectiveness, and drive cross-functional efforts to achieve success. - You will analyze and identify risks and leverage in-app product solutions or back-end processes to effectively address risk and work with the engineering team to implement product solutions.
Qualifications
Minimum Qualifications - You have extensive Senior Product Management experience in Trust and Safety, Search, Integrity, Minor Safety or Fraud Detection. - You bring significant global leadership experience in hiring and growing teams of product managers. - You have product management experience in Consumer-Facing mobile or web internet industries where you have built social networking or video content applications or other consumer internet applications. - You have the ability to identify, analyze and design product solutions; a proven track record of pushing ambitious product changes. - Exceptional ability to work in a high tempo global environment, where you can adapt and respond to day-to-day challenges of the role. - You bring resilience and commitment to self-care in managing the emotional demands of the role. Preferred Qualifications - You have experience managing managers of Product Managers. - You bring excellent cross-functional project management skills, good communication skills; a passion to unite people behind a common goal; ability to work across time zones and locations. - Experience and interest in Trust & Safety product management.
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $350000 - $650000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
