Responsibilities
About the team: The Live Stream moderation team handles real-time, high-visibility content and must make quick, informed decisions to mitigate risk while supporting community engagement. The Emerging Products team supports moderation for newly launched features and experimental tools—requiring adaptability, close collaboration with cross-functional teams, and a forward-thinking mindset. This team operates at the intersection of innovation and platform safety. We are seeking a Team Leader who can guide with clarity, coach with empathy, and execute with precision. This role is essential in driving team performance, reinforcing quality standards, and ensuring operational alignment with TikTok’s core values. Role Overview We are looking for a purpose-driven, people-first Team Leader to join our Trust & Safety organization. In this role, you will lead a team of Content Moderators who review and enforce our Community Guidelines across complex and fast-evolving workflows. You’ll be responsible for coaching, performance management, and day-to-day operations, while cultivating a supportive and high-performing team culture. Please note: this position may involve exposure to sensitive or distressing content, including but not limited to bullying, hate speech, child abuse, sexual assault, self-harm, suicide, or graphic violence. What You'll Be Doing - Lead, coach, and develop a team of Content Moderators across Live and EP queues. - Drive performance outcomes by aligning team execution to policy and quality expectations. - Monitor key metrics, analyze trends, and implement corrective actions to ensure team success. - Partner with cross-functional teams (Policy, QA, Training, Workforce) to improve workflows and escalate key insights. - Support hiring, onboarding, and professional development strategies for team members. - Foster a psychologically safe team culture that prioritizes transparency, inclusion, and resilience. - Ensure consistent moderation practices and knowledge alignment across both LOBs.
Qualifications
Minimum Qualifications - 2+ years of experience in team leadership or people management. - Excellent interpersonal and communication skills; proven ability to motivate and influence others. - Experience using data and performance insights to drive operational improvements. - Fluent in English (spoken and written). - Strong problem-solving skills; adaptable to change and ambiguity. - Demonstrated ability to manage emotional demands and advocate for team wellbeing. - Comfortable working in high-pressure environments with time-sensitive responsibilities. Preferred Qualifications - Experience in Trust & Safety, content moderation, or user operations. - Background leading teams in fast-paced or high-risk environments. - Familiarity with TikTok platform, live content, or short-form video ecosystems. - Fluency in Spanish is a strong plus. - Experience supporting multiple workflows or geographies. - Understanding of community guidelines, global risk trends, and safety policies. - Prior collaboration with cross-functional partners (e.g., QA, Policy, Product
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
